SAN R&D Business Solutions · 1 day ago
Senior Software Support Engineer
Austin, TX
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expSAN R&D Business Solutions is seeking a Senior Software Support Engineer to primarily support the Mobile Workforce Management system and back up the Meter Data Management System. The role involves managing and supporting critical production systems, troubleshooting, making customer requested changes, and ensuring the overall health of the systems.
Computer Software
Responsibilities
Support the running of batches, troubleshooting, making customer requested changes, writing reports, supporting training, patching and upgrading, and overall health of the system
Qualification
Required
8 Years of Experience with business customer support of critical systems (applications)
8 Years of Experience with Oracle Database/PL/SQL experience and setting up system connections
8 Years of Experience with upgrading, maintaining, troubleshooting, and administering a Mobile Workforce Management (MWM), Meter Data Management System (MDMS), or similar complex-enterprise application system that includes large volumes of data and complex interfaces including job scheduling and disaster recovery plans (SDLC – DEV, TEST, and PROD)
8 Years of Experience with UNIX navigation, AIX/LINUX (specifically Red Hat & SUSE) along with understanding and writing shell scripting such as KornShell (ksh) Scripting
8 Years of Experience evaluating system performance and health checks by implementing tuning improvements and performing system sizing estimates
Requires working non-traditional work hours including overnight and weekends
Preferred
2 Years of Knowledge and understanding of technology stacks, and the impacts there within
3 Years of Experience with Oracle Mobile Workforce Management system (MWM) – Knowledge and understanding of MWM
3 Years of Experience with Landis+Gyr Meter Data Management System (MDMS) - Knowledge and understanding of MDMS
3 Years of Effective time management, multi-tasking, self-sufficiency/proactive nature, disciplined and process oriented, effective/lean work habits, teamwork. Self-starter with effective time management and synergy with the ability to handle multiple complex priorities or tasks at once
3 Years of Experience documenting and communicating IT processes and procedures to multiple audience levels and across multiple platforms
3 Years of Implements application security procedures and ensure compliance of all security policies, procedures and standards. Building key stores and updating in Java
3 Years of Experience with reports development in complex applications
3 Years of Experience with WebLogic 12.2 for server maintenance
5 Years of Experience with Java, Groovy, JavaScript, and Python
5 Years of Experience with developing and supporting application programming interfaces, including Error Handling processes
5 Years of Experience managing enterprise applications using Java/Web Services under limited supervision with considerable latitude for the use of initiative and independent judgment
5 Years of Effective interpersonal and communication skills
Company
SAN R&D Business Solutions
Empowering Ideas, Delivering Excellence!! SAN R&D a next-generation R&D, IT Services and Technology solution provider company that helps enterprises reimagine their business and navigate their digital transformation.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase