Broadridge · 2 days ago
Relationship Manager
Edgewood, NY
Full-time
Onsite
Senior Level, Lead/Staff
$80K/yr - $100K/yr
10+ years expBroadridge is a company that empowers others to accomplish more, and they are seeking a Relationship Manager to enhance client satisfaction. The role involves managing high-profile Broker Dealer clients, ensuring timely onboarding and communication, and advocating for clients' needs throughout the process.
BankingCrowdfundingEnterprise SoftwareFinanceFinancial ServicesInformation TechnologyOutsourcingSoftwareVenture Capital
Responsibilities
Manage and ensure timely onboarding within agreed upon SLAs
Ensure refresh data has been received for all clients pursuant to their agreed upon schedule
Track all filing deadlines for his/her clients and ensure timely filing
Track all deficiency deadlines (and other claims admin requests like data integrity audits) for his/her clients and ensure timely response
Ensure all clients data integrity audits timely and sufficiently responded to
Ensure all deficiency responses are timely and sufficiently responded to
Advocate for client in each case and ensure claims are maximized
Handle all client communications timely and professionally
Ensure all correspondence and client requests are precise, simplified and value add (e.g., serve as a liaison between claims admin and clients to ensure that communications are clear, concise, and comprehensible)
Provide regular reporting to client on agreed upon schedule
Ensuring and communicating proper and timely payments
Communicate all distributions – should be celebrated! Ensure all distributions are sent timely to clients pursuant to SLA and are cashed by clients
Managing contract renewal and communicating to and with Account Management
Develop a significant understanding of Broadridge and the scope of the company
Assist with department strategy, marketing and thought leadership
Ability to identify and implement areas of improvement in client relationship independently and proactively
Help to foster strong relationships with our Broker Dealer clients by coordinating and leading reoccurring calls and client meetings such as business reviews
Partners internally to continually add efficiency to the day-to-day processes as well as to increase client satisfaction
Acts as a role model to other associates in consistent implementation of best practices with regards to client interactions, departmental procedures, and subject matter expertise
Become a first point of contact for other members of the team, especially regarding subject matter expertise. Demonstrate leadership qualities by proactively assisting team with complex inquiries and assignments, mentoring members of the team when needed
Become a positive role model through the following: Take the lead in key department projects and initiatives; Clear, concise, and timely communication at various levels within the team/organization and having the ability to articulate and present up to management
Qualification
Required
10+ years of experience in financial services at large Broker Dealer
Significant project management, client management and/or account management experience
Excellent writing and oral communication skills
Detail oriented ability to multi-task, and excellent time management and follow-up skills
Preferred
Securities class action experience a plus
Strong presentation skills a plus, including ability to speak at conferences
Experience with securities trading including equity, debt, and derivative securities
Benefits
Bonus Eligible
Comprehensive benefit offerings
Company
Broadridge
Broadridge is a provider of investor communications and technology solutions for broker dealers, banks, mutual funds and corporate issuers.
10001+ employees
H1B Sponsorship
Broadridge has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (109)
2024 (124)
2023 (83)
2022 (141)
2021 (100)
2020 (73)
Funding
Current Stage
Public CompanyTotal Funding
$3.05B2023-08-17Post Ipo Debt· $1.3B
2021-05-17Post Ipo Debt· $1B
2019-12-10Post Ipo Debt· $750M
Leadership Team
Timothy Gokey
Chief Executive Officer
Tyler Derr
Chief Technology Officer
Recent News
FF News | Fintech Finance
2025-12-03
2025-11-19
Company data provided by crunchbase