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Ultimate Staffing · 5 days ago

Customer Support Specialist

Tampa, FL

Full-time

Hybrid

Mid Level

$23/hr - $23/hr

3+ years exp

Ultimate Staffing is partnering with a global organization to add a Customer Support Specialist to their team in Tampa. The role involves supporting customers with order requests and serving as the main point of contact for various teams regarding orders and shipments.

EmploymentHuman ResourcesManufacturingStaffing Agency

Comp. & Benefits

Hiring Manager

Thomas Harrington

Responsibilities

Support customers on order requests made via phone, fax, or email

Be the main point of contact for customers, plants, transportation, credit and marketing team, concerning all orders and shipment issues

Develop full knowledge of products, inventories, sites specifics, as well as Customer Service and Supply Chain procedures, for sound decision making of every order request

Ensure proper alignment between all parts involved in the order, to prevent problems resulting in a financial impact or operational errors

Hold critical judgment of orders, to identify possible shipment delays or improper pricing

Confirm complete ship-to on orders, ensuring accurate, on-time delivery

Take over Point Person duties for plants or other duties as assigned by the CS Manager

Portray a positive image through daily contact with customers and evaluation of customer needs, delivering support in a polite and respectful manner

Qualification

SAPMicrosoft ExcelCustomer Service ExperienceSupply Chain ExperienceMulti-tasking SkillsTeam OrientationCustomer Service SkillsMicrosoft OutlookCommunication SkillsProblem-Solving SkillsOrganizational Skills