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UMass Memorial Health · 12 hours ago

ADMIN COORD

Worcester, MA

Full-time

Onsite

Senior Level

$22.24/hr - $40.04/hr

5+ years exp

UMass Memorial Health is a premier health system in Central Massachusetts with over 20,000 employees dedicated to patient care and healing. The Administrative Coordinator is responsible for coordinating day-to-day activities of administrative staff, ensuring efficient operations, and managing patient flow within the department.

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Responsibilities

Provides effective direction and guidance to the administrative staff to ensure efficient operations in accordance with established policies, practices, and procedures. Provides recommendations to management for the most efficient utilization of assigned staff. As necessary, processes standard and non-standard business office administrative paperwork

Conducts team meetings to review workload and assignments and works with staff to resolve issues and foster process improvements

Coordinates staff and patient flow including, but not limited to, greeting patients, handling of incoming calls, patient registration, scheduling patients, collecting co-payments, billing, insurance verification, and referrals, through the department to ensure maximum efficiency. As necessary, works with clinical staff to ensure proper documentation and appropriate exams for patients

May maintain clinical, surgical and/or administrative calendar for assigned management and other employees as necessary. Assists with adhering to schedule, coordinating multiple priorities and rescheduling when conflicts arise. Arranges a wide variety of inside and outside meetings, special events and activities for assigned management. Prioritizes events

May produce correspondence, memos and reports from dictation, drafts, models, etc. Edits material for grammar, spelling and format and high quality presentation and style. May prepare high quality presentation graphics (using Power-Point or similar applications software). May assist in administrative process for building new referring physician relationships and practice growth

Maintains scheduling database by updating provider and staff schedules to ensure adequate provider and staffing coverage. Works with management to coordinate staff time off and vacation schedules

Reviews all work performed by assigned staff to ensure completeness and quality and resolves or reports any issues to management. Relays work instruction from management as needed

Assists management in ensuring assigned staff are provided with appropriate resources, materials, and methods

Provides information and recommendations regarding employee performance and issues to management. Resolves issues within scope of job responsibilities. May be responsible for interviewing candidates

Maintains knowledge of procedural, operational, policy, and system changes and effectively communicates changes to the staff

Reports on a variety of administrative or operational problems. Recommends corrective action to management

Provides training and technical assistance to new and current staff

Participates in creating and maintaining policies, procedures, and/or manuals for the department. Makes recommendations to management

Maintains inventory and orders supplies. Monitors expenditures for compliance with approved budgets. As necessary, coordinates efforts for the regular maintenance of facilities and equipment

Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations

Maintains printers, computers, and other office related equipment to ensure equipment is in good working order. Reports equipment problems

Performs charge entry processes and validates accuracy. Investigates issues related to charges and works with the finance/revenue team to address and resolve issues

May serve as coordinator of divisional residency, fellowship, clerkship, and/or graduate or undergraduate education programs

May build and maintain project databases and run reports as necessary

May perform the duties of a certified medical assistant if qualifications are met. Medical assistant certification must be maintained

Complies with established departmental policies, procedures and objectives

Attends variety of meetings, conferences, seminars as required or directed

Demonstrates use of Quality Improvement in daily operations

Complies with all health and safety regulations and requirements

Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors

Maintains, regular, reliable, and predictable attendance

Performs other similar and related duties as required or directed

Qualification

Medical secretary experienceMicrosoft OfficeMedical terminology knowledgeAssociate's degreeCustomer service skillsLeadership experienceOrganizational skillsAttention to detailOral communication skillsWritten communication skillsInterpersonal skillsProject management skills