Apply on Employer Site

WMH Solutions · 4 days ago

Corporate Support Specialist

Charlotte, NC

Full-time

Onsite

Entry, Mid Level

WMH Solutions is a leader in material handling with over 35 years of experience. They are seeking a Corporate Aftermarket Support Specialist to provide support across various teams, ensuring smooth operations in aftermarket services and enhancing customer satisfaction.

Manufacturing

Hiring Manager

Kaitlin Brady

Responsibilities

Support parts, service, warranty, and equipment inquiries

Assist with repair coordination, customer updates, and documentation

Troubleshoot OEM portal issues and ticket escalations

Support Linde and other OEM programs, policies, and compliance

Partner with Service Managers, Parts Teams & Regional Directors

Track open work orders, backorders, parts shortages & ETA updates

Support quoting, scheduling, PM programs & service contracts

Monitor fleet health, uptime & preventive maintenance compliance

Help standardize best practices across Service, Parts, Warranty & Support

Assist with KPI tracking, reporting, and continuous improvement

Support corporate initiatives: safety, productivity, efficiency, and CX

Track EHS compliance, OSHA training, and required certifications

Monitor technician safety modules and documentation

Coordinate new-hire technician onboarding & OEM training

Partner with Corporate EHS, Regional Directors & Service Leaders

Qualification

Aftermarket operationsCustomer supportParts coordinationTechnical troubleshootingData managementTech-savvyCommunicationProblem-solvingDetail-orientedOrganizational skills