Softworld, a Kelly Company · 5 days ago
Field Support Specialist
Phoenix, AZ
Full-time
Hybrid
Mid Level
$24/hr - $27/hr
3+ years expSoftworld, a Kelly Company, is seeking a skilled Desktop/Field Support Specialist to join the Airport Information Systems team within the City of Phoenix Aviation Department. This position provides hands-on technical support for mission-critical airport systems and requires after-hours support in a fast-paced environment.
Human ResourcesInformation TechnologyStaffing Agency
Hiring Manager
Emma Kleinknecht
Responsibilities
Provide after-hours support for airport operations, passengers, and tenants, including coordination of help desk calls, ticket distribution, and resolution
Troubleshoot and repair mission-critical systems requiring 100% uptime
Perform preventive and corrective maintenance on hardware and peripherals
Install software updates and create/deploy workstation images
Support technology team initiatives for change management, projects, and system outages
Collaborate with vendors and contractors for escalation and 2nd-level support
Maintain asset inventory, perform audits, and document processes
Provide basic user training and guidance as needed
Work in varied environments, including elevated areas, high-voltage equipment zones, and below-ground vaults
Qualification
Required
Minimum of 3 years' professional IT support experience (hardware, software, or infrastructure)
15 credit hours in Computer Science or related field (or equivalent combination of education and experience)
Must be willing to work 3rd shift, weekends, holidays, and irregular hours as needed
Must pass a federal background check
Excellent communication and customer service skills
Ability to lift up to 50 lbs and walk up to 5 miles daily
Valid Arizona driver's license with a clean record
Accurate color perception for safe handling of electrical wiring
Preferred
Bachelor's degree in Computer Science, Information Systems, or related field
2+ years of after-hours or overnight IT support experience
2+ years supporting 200+ networked users and devices
Proficiency with ServiceNow or similar ticketing systems
Experience with SCCM or other imaging/deployment tools
Experience writing technical documentation, procedures, and project reports
Familiarity with systems such as CUPPS, CUSS, paging, and airport information displays
Company
Softworld, a Kelly Company
Softworld has developed expertise across five distinct staffing and consulting practices over the past 25 years.
1001-5000 employees
H1B Sponsorship
Softworld, a Kelly Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (67)
2024 (90)
2023 (84)
2022 (71)
2021 (75)
2020 (80)
Funding
Current Stage
Late StageTotal Funding
unknown2021-04-06Acquired
Leadership Team
Steven Edwards
Vice President, Chief Financial Officer
Recent News
2023-01-24
Company data provided by crunchbase