Delta Air Lines · 3 days ago
Product Owner, Trip Context and Platform Enablement
Atlanta, GA
Full-time
Onsite
Senior Level
5+ years expDelta Air Lines is seeking a Grade 7 Customer Trip Product Owner to manage the trip context domain and enterprise trip data repository. The role involves defining data schemas, enabling internal customer onboarding, and ensuring data quality for customer communications.
Air TransportationArtificial Intelligence (AI)TransportationTravel
Responsibilities
Define a multi-quarter roadmap for trip context, repository capabilities, and platform enablement tied to measurable outcomes
Translate objectives into epics/features with clear acceptance criteria and dependencies across Customer and Flight data products
Prioritize based on customer impact, operational risk, compliance, and technical feasibility; manage trade-offs transparently
Own canonical trip schemas, event definitions, and relationships across bookings, changes, disruptions, and resolutions
Set data quality SLAs and validation rules (freshness, completeness, accuracy, consistency); drive remediation for defects
Ensure context is modeled at the lowest level necessary to support eligibility, personalization, and compliance use cases
Partner with engineering on event-driven architectures and APIs; define contracts and versioning for backward compatibility
Create onboarding guides, sample payloads, SDKs, and reference integrations for internal customers
Run intake, discovery, and readiness assessments; align on use cases, data needs, guardrails, and service levels
Establish support processes (runbooks, SLAs, office hours) and feedback loops to improve developer experience
Provide timely, accurate trip context to the rules engine for template eligibility, selection, and payload construction
Co-design suppression, sequencing, and failover logic informed by data quality, customer preferences, and operational realities
Maintain shared observability (dashboards, alerts) for event-to-send latency, payload correctness, and incident response
Collaborate with Customer and Flight data product owners to influence schemas, identifiers, and lifecycle events
Integrate with identity resolution, consent/preference services, and eligibility engines to enable personalization and compliance
Plan cutovers, deprecations, and migration paths that reduce complexity and safeguard data lineage
Ensure adherence to privacy, security, and regulatory requirements (e.g., CAN-SPAM/TCPA for contactability, GDPR/CCPA for data rights)
Steward consent, preferences, and retention policies in trip context; maintain audit trails and data governance artifacts
Define incident management runbooks and escalation paths for data issues impacting communications and operations
Align cross-functional stakeholders (Ops, Care, Digital, Marketing, Legal, Security) on priorities and release plans
Lead enablement for new capabilities—training, documentation, and change communications for internal customers
Facilitate UAT and incorporate feedback to improve clarity, correctness, and developer experience
Maintain an outcomes-focused backlog; provide clear requirements, data contracts, and acceptance criteria
Plan iterative releases; measure impact with dashboards and adjust based on performance and stakeholder feedback
Focus on cross-functional collaboration over ceremony compliance; unblock dependencies proactively
Qualification
Required
5–7+ years in Product Ownership/Management with experience in data products or platforms
Deep familiarity with data modeling, event-driven architectures, and data quality/governance practices
Experience integrating with messaging/notification systems and consent/preference services
Strong analytical skills; ability to diagnose data issues and reason about lineage, timeliness, and correctness
Excellent communication and stakeholder management; able to align diverse teams on shared data contracts and outcomes
Working knowledge of privacy, security, and regulatory considerations for customer communications and data handling
Consistently prioritizes safety and security of self, others, and personal data
Embraces diverse people, thinking, and styles
Possesses a high school diploma, GED, or high school equivalency
Is at least 18 years of age and has authorization to work in the United States
Preferred
Experience in travel/transportation or other real-time, operations-heavy domains
Exposure to customer data platforms, identity resolution, and eligibility/personalization engines
Familiarity with experimentation (A/B testing), accessibility, localization, and resiliency patterns
Knowledge of cloud data ecosystems and observability tooling (logs, metrics, tracing, alerting)
Benefits
Competitive salary, industry-leading profit sharing program, and performance incentives
401(k) with generous company contributions up to 9%
Paid time off including vacation, holidays, paid personal time, maternity and parental leave
Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
Company
Delta Air Lines
Delta Air Lines is a technical airline company that focuses on safety, innovation, reliability, and customer experience.
10001+ employees
H1B Sponsorship
Delta Air Lines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (167)
2024 (137)
2023 (108)
2022 (178)
2021 (71)
2020 (148)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Barclays Bank
2025-09-30Post Ipo Debt
2007-05-03IPO
Leadership Team
Edward Bastian
Chief Executive Officer
Daniel Janki
CFO
Recent News
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2026-01-17
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