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Revvity · 15 hours ago

Field Service Engineer - San Francisco

United States

Full-time

Remote

Entry, Mid Level

$70K/yr - $85K/yr

2+ years exp

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. The Customer Support Field Engineer is responsible for enhancing laboratory productivity and customer satisfaction through expert service, including installation, maintenance, and repair of diagnostic instruments.

Health CareLife Science

H1B Sponsor Likely

Responsibilities

Installation, Maintenance & Repair

Installations of critical diagnostic testing instrumentations

Install, maintain, verify performance and repair Revvity equipment at customer sites ensuring best-in-class service within established time frame and assigned geographical area

Drive toward zero service recalls for any reason

Required to work as much as 70% of the time locally in the Bay, 30% of the time travelling to PNW

Provide on-time scheduled preventative maintenance for contract customers, remedial maintenance for non-contract customers billed at an hourly rate and all warranty services which apply to our products in the field

Complete assigned preventive maintenance calls at customer sites within prescribed time frame and established performance standards

Demonstrate knowledge of and adherence to the Installation, warranty, and service agreement provisions to provide adequate billing information to the customer

Drive the sale of value-added options to our customers including new service contracts, service contract upgrades and instrument add-ons to existing contracts

Encourage customers to purchase training, support, software, laboratory services products and field installed computer hardware upgrades

Assist and support local sales representatives secure new instrument orders

Contribute to division profitability through billable labor/travel orders, parts orders, support orders, billable install orders, and consumables

Maintain up to date electronic and repair documentation for dispatch, inventory and service support functions of the job

Perform timely completion of required reports to ensure the integrity of the service system

Accountable for assigned company assets to include: Company vehicle, tools, test equipment, telecommunication equipment, personal service parts inventory, etc

Manage inventory levels to ensure that adequate supply and appropriate records are maintained

Take an active role in developing technical skills and soft skills to maintain and enhance Revvity's value proposition to the customer

Actively seeks and attains higher level certification through participation in company sponsored training & development initiatives

Maintains certification criteria associated with CSE position

Qualification

Instrument installationElectro-mechanical troubleshootingLaboratory safety practicesTechnical documentationCustomer communicationContinuous skill developmentTime managementTeam collaboration

Required

Associates Degree or Technical Degree with 4 plus years of experience in instrument installation, repairs, maintenance OR

Bachelor's Degree in Life Sciences, Electronics, Mechanics, Biotechnology or related discipline and 2 plus years of experience instrument installation, repairs, maintenance

Preferred

Valid driver's license. While performing the duties of this job, the employee must safely operate a motor vehicle as evidenced by a good driving record, frequently travel long distances and occasionally travel overnight

Knowledge of laboratory safety practices as defined by the Company and/or the customer's site safety code

Additional requirements include the ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions

Additionally, the ability to operate personal computer to enter data and generate reports, and communicate clearly and effectively with customers, peers, managers and other technical support professionals are critical to successful performance in this role

Experience with Radioisotope Detection systems (Beta and Gamma Counters)

Electro-mechanical troubleshooting skills a must

The ability and willingness to travel is required

Benefits

Medical, Dental, and Vision Insurance Options

Life and Disability Insurance

Paid Time-Off

Parental Benefits

Compassionate Care Leave

401k with Company Match

Employee Stock Purchase Plan

Company

Revvity

Accelerating science. Transforming health. Expanding human potential. This is Revvity.

Founded in 2022

Waltham, Massachusetts, USA

10001+ employees

https://www.revvity.com/

H1B Sponsorship

Revvity has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (4)