ECLARO ยท 4 days ago
Production Readiness Manager / Service Manager
Philadelphia, PA
Contract
Onsite
Senior Level
$69.09/hr - $69.09/hr
7+ years expECLARO is a company in the Financial Services Industry looking for a Production Readiness Manager / Service Manager for their client in Philadelphia, PA. The role is responsible for ensuring operational readiness across people, processes, and technology in support of new capability launches and enhancements.
Staffing & Recruiting
Responsibilities
Evaluate initiatives to determine release readiness requirements for Business, IT, and external stakeholders
Partner with Program Leads, Project Managers, Business Analysts, and Technical Leads to define or update operational models
Collaborate with Production Services and Software Maintenance teams to develop artifacts and job aids for monitoring and troubleshooting
Create support manuals outlining software flows, infrastructure components, team engagement protocols, and SLAs
Facilitate knowledge transfer and capability demonstrations to IT Production teams
Monitor post-release stability and performance, providing feedback for future improvements
Coordinate training and communication plans with business teams
Lead project gating processes and track deliverables for release readiness
Manage readiness activities using Agile SAFe tools (preferably Jira)
Occasionally support weekend activities as needed
Qualification
Required
7-8 years in release management or production readiness across AWS Cloud, On-premise, and SaaS environments
Proven problem-solving and critical-thinking abilities
Strong interpersonal and communication skills, including presenting to leadership
Ability to influence and negotiate across a matrixed organization
Experience with large integrated programs and process improvement
Self-directed, results-oriented, and deadline-driven
Comfortable working under pressure and navigating ambiguity
Benefits
401k Retirement Savings Plan administered by Merrill Lynch
Commuter Check Pretax Commuter Benefits
Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
Company
ECLARO
ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada and the Philippines.
1001-5000 employees
H1B Sponsorship
ECLARO has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Nicholas Butcher
QA CTO Label Specialist
Dan Broderick
Chief Delivery Officer
Company data provided by crunchbase