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Empire Office · 4 days ago

Account Manager

Atlanta, GA

Full-time

Onsite

Senior Level

5+ years exp

Empire Office is the largest commercial furniture dealer in the world, seeking an Account Manager to join their growing Atlanta team. The role involves managing client expectations, providing quality-based products, and increasing market share and profitability through client trust and account oversight.

ArchitectureAsset ManagementVirtual Workforce

Responsibilities

Update clients on new product offerings and market trends

Exercise value engineering when interacting with clients

Work with the Marketing Department to provide updated materials and information to clients

Seek out opportunities for ancillary products and additional services to offer

Provide prompt and courteous responses to client inquiries, needs, requests, etc

Be available as needed for client face-to-face meetings and other necessary communications

Share the Empire story and promote the depth and breadth of resources

Promote Empire’s unique capabilities, knowledge, and expertise to clients

Remain cognizant and prepared for any anticipated client needs

Possess an understanding of the competition for proper product positioning

Negotiate with vendors for additional discounting to increase profitability

Continually practice strategic social relationship-building

Carry out forecasting and strategic account planning

Be available and willing to take on-site meetings and field measure spaces

Act as the liaison throughout the sales process by facilitating and managing all steps involved

Coordinate necessary actions as they are carried out by the Sales/Account Coordinator or Project Manager

Monitor all reports (e.g., waiting, unbilled, or aging)

Mentor Junior Account Managers, if applicable

Qualification

Furniture industry experienceBlueprint readingCAD experienceMicrosoft Office proficiencyCustomer service skillsCommunication skillsNegotiation skillsTeamworkMotivation