Futran Solutions · 15 hours ago
Helpdesk Engineer (Intune & Microsoft 365)
Jersey City, NJ
Contract
Hybrid
Senior Level
7+ years expFutran Solutions is seeking a skilled IT Support Specialist with hands-on experience in Microsoft Office 365 and Microsoft Intune. The ideal candidate will be responsible for managing device configurations, patching systems, deploying policies and software, and providing day-to-day technical support to end users.
AnalyticsAppsCloud ComputingCloud Data ServicesData IntegrationData VisualizationDeveloper APIsRobotics
Hiring Manager
Anand Polamarasetti
Responsibilities
Configure, patch, and deploy devices using Microsoft Intune and Autopilot
Manage and enforce compliance and security policies across all managed endpoints
Maintain up-to-date device configurations and ensure proper software deployment
Leverage automation tools (e.g., Power Automate) to streamline workflows
Manage and support Microsoft 365 applications, including Outlook, Teams, Word, Excel, and OneDrive
Administer user accounts, permissions, licensing, and security configurations
Provide troubleshooting and support for collaboration tools and related integrations
Utilize Microsoft Copilot, ChatGPT, or similar AI tools to automate tasks, improve productivity, and assist with IT documentation
Work within the ticketing system (e.g., Manage Engine or equivalent) to track, resolve, and document incidents and requests
Provide support for onboarding, offboarding, and general end-user issues
Troubleshoot hardware, network, OS, and application problems (Wi-Fi, VPN, mobile devices, Adobe, Zoom, etc.)
Deliver onsite and remote support as required
Perform hardware setup, office moves, and manage physical IT assets
Maintain accurate IT hardware and software inventory, ensuring accountability and lifecycle tracking
Coordinate with procurement for hardware refreshes and software renewals
Work closely with the Helpdesk and infrastructure teams to ensure smooth IT operations
Demonstrate a strong ability and willingness to learn new technologies as required by business needs
Qualification
Required
7–10 years of overall IT support experience Only
2–3 years of experience in a Lead or Mentorship role
Proven experience with Microsoft Intune and Autopilot (policy deployment, patching, and device management)
Strong knowledge of Microsoft 365 administration and support
Experience using ticketing systems (e.g., Manage Engine, ServiceNow, or Jira Service Management)
Familiarity with VPN, remote access, and network troubleshooting
Excellent communication, problem-solving, and customer service skills
Ability to work independently and manage multiple priorities in a fast-paced environment
Must be available onsite, 5 days a week
Experience with automation tools (Power Automate, scripting, or similar)
Knowledge of inventory or asset management systems
Familiarity with hardware lifecycle management and procurement coordination
Prior exposure to AI-driven IT solutions (e.g., Copilot, ChatGPT)
Company
Futran Solutions
Futran Solutions is a Digital Technology organization focused on Data Analytics, Cloud, Automation and New Age App Development.
201-500 employees
H1B Sponsorship
Futran Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (10)
2023 (4)
2022 (21)
2021 (10)
2020 (22)
Funding
Current Stage
Growth StageLeadership Team
Anil Vazirani
Chief Executive Officer
Jyoti Vazirani
Chief Executive Officer and Founder
Recent News
2025-08-19
2025-07-07
Company data provided by crunchbase