COGENT Infotech · 21 hours ago
Desktop Support Technician
Phoenix, AZ
Contract
Onsite
Mid Level
3+ years expCogent InfoTech is a consulting and talent solutions company dedicated to empowering individuals and transforming organizations. They are seeking a Desktop Support Technician to provide end-user hardware and software support, respond to helpdesk tickets, and assist with mobile device management in a large enterprise environment.
ConsultingInformation ServicesInformation Technology
Hiring Manager
Amit Sandhu
Responsibilities
Responding to helpdesk tickets in a large enterprise environment
Installing and maintaining desktop computer and server hardware and software
Supporting and troubleshooting peripheral equipment including specialty scanners, printers, and plotters
Performing installation and patching of Windows operating systems
Submitting weekly status reports to supervisor
Support large conference room Audio/Visual equipment
Mobile device support including working understanding of mobile device management tools
Preparing workstation and laptop images and deployment of devices
Participate in afterhours/weekends on call rotation
Support Audio/Video conferencing equipment
Qualification
Required
A minimum of three (3) years' experience providing technical support to end users in a fast-paced environment
One year of Active Directory experience
Experience with ServiceNow ticketing software
Experience with Tanium or Workspace One MDM
Experience providing technical support for Microsoft Windows and Office in a network environment
Experience with preventive maintenance and procedures of workstations and laptops
Solid troubleshooting skills in desktop computer hardware and software
Experience creating and improving technical documentation; documenting the system specifications and design
The successful candidate must pass a federal background check
Only the highest qualified candidates will be considered
Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel
Candidate should be able to safely lift 50 pounds
Must possess and maintain a valid Arizona driver's license with a clean record
Preferred
1+ year of hands-on experience administering and supporting Active Directory, including user accounts, group policies, password resets, and access management
Proficient in Service Now for incident, request, and change management, consistently meeting SLA requirements and maintaining accurate documentation
Experience with endpoint management tools such as Tanium and/or VMware Workspace ONE (MDM) for device monitoring, patching, compliance, and inventory management
Provided technical support for Microsoft Windows and Microsoft Office in a networked enterprise environment, resolving hardware, software, and connectivity issues
Performed preventive maintenance on desktops and laptops, including system updates, hardware diagnostics, performance optimization, and lifecycle support
Strong troubleshooting skills in desktop hardware and software, with the ability to quickly diagnose issues, identify root causes, and deliver effective resolutions
Company
COGENT Infotech
Cogent Infotech is an IT consulting firm that provides digital business solutions, digital transformation, and research services.
501-1000 employees
H1B Sponsorship
COGENT Infotech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (26)
2023 (14)
2022 (21)
2021 (20)
2020 (34)
Funding
Current Stage
Late StageLeadership Team
Nandan Banerjee
Founder & CEO
Manu Mehta
Founder, President
Recent News
24-7 Press Release Newswire
2024-12-12
Company data provided by crunchbase