Vantage Group · 2 weeks ago
IOC Coordinator
NYC Metro Area
Full-time
Onsite
Entry Level
$60K/yr - $72K/yr
2+ years expVantage Group is a global leader in airport and transportation investment, development, management, and advisory services. The Integrated Operations Center (IOC) Coordinator is responsible for the day-to-day operation of the airport terminal, ensuring operational efficiency, safety, and regulated compliance to provide a seamless passenger experience.
Air Transportation
Hiring Manager
Joseph DeLorenzo, MBA, SHRM-CP, PHR
Responsibilities
Gate planning, ground to aircraft communications and ramp coordination operations
Ensuring flight information screens are updated as required and terminal communication
Monitoring terminal activities and takes appropriate steps to mitigate any safety, security or other issues and concerns as they arise
Responds to:
Terminal and airside events including breaches and guest services concerns
Operations Center calls, emails from customers, airport terminal tenants and government regulating agencies
Coordination with on-site government personnel to help resolve concerns relating to terminal operations. Curbside and airside management
Maintaining records of all incidents in the electronic Operations log and analyzes Operations log entries to identify areas for improvement to the overall passenger experience
Identifying and reporting any areas of underperformance; both in terms of internal processes and from external partners or stakeholders
Monitoring BMS, FAS, SCADA and other systems for alarms, trouble and status as required
Fielding support calls from terminal stakeholders
Creating, managing and tracking the status of work orders in applicable system
Other duties and responsibilities commensurate with the position may be assigned
Qualification
Required
A preference for working with an entrepreneurial focused and fast-paced team
Strong communication (both written and verbal)
Demonstrated business acumen coupled with strategic, analytical and creative skills
Strong computer and presentation skills (Microsoft PowerPoint and similar programs)
A passion for learning new systems and aviation industry specific information
Ability to carry/lift, move, transport and position items weighing up to 50 lbs
You are an independent self-starter, calm under pressure and you are motivated to apply your practical experience, technical expertise and innovative ideas to the success of the project
High school diploma: relevant university or college degree preferred
Excellent written and verbal communications combined with critical thinking skills
Organization and planning skills crucial for multi-tasking while prioritizing and executing tasks
Ability to work in a high-pressure environment and diffuse and manage situations as they arise
Ability to obtain appropriate security clearance and other associated authorization status may be required
Preferred
2+ years in an operations administration or customer service role, preferably in an aviation or airport setting
Previous experience in an airport terminal, transportation logistics, or a similar operational environment
Previous experience working effectively in a highly regulated, structured or government-based work environment
Previous experience interacting with internal terminal systems (BMS, FAS, SCADA, etc.)
Familiarity with safety procedures and environment regulations
Benefits
Competitive compensation and benefits package
Career progression
Access to a global team of talented professionals
Company
Vantage Group
Ideas that go places. At Vantage Group, we never let great ideas stay just ideas. We bring them to life, creating ideas that go places.
51-200 employees
H1B Sponsorship
Vantage Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (6)
Funding
Current Stage
Growth StageTotal Funding
unknown2019-02-05Acquired
Leadership Team
Helena Williams
Project Executive and CEO, JFK Millennium Partners
Klaudia FitzGerald
Chief Operating Officer, LaGuardia Gateway Partners
Company data provided by crunchbase