City Wide Facility Solutions · 5 days ago
Account Manager
St. Petersburg, FL
Full-time
Onsite
Mid Level
$80K/yr - $100K/yr
3+ years expCity Wide Facility Solutions is a national organization with a 50-year tradition of sales excellence in Kansas City. The Account Manager is responsible for managing client relationships, ensuring satisfaction, and overseeing contractor performance in service areas.
Extermination ServiceFacilities Support ServicesHousekeeping Service
Responsibilities
Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logistics
Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients
Supervise and direct Night Managers (NM) to ensure the client's strategy is executed and all services are performed correctly
Ensure adequate (internal and external) staffing needs to service clients
Promote the sale of, procure, and monitor supplies for clients
Effectively communicate all client issues with Contractors and the Director of Operations (DOO) (or owner); promptly address any client issues or problems that arise
Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
Schedule each non-routine activity in client facilities using Outlook
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and all items are properly labeled
Notify Sales Executives of potential accounts in your territory, especially new construction
Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received
Communicate client survey responses to the DOO, NMs, and Contractors
Develop and implement a plan with the DOO and the NMs to resolve any client complaints or deficiencies in service and actively monitor compliance
Approve NM and / or Service Representatives pay sheets; ensure accuracy
Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client
Participate and be present in monthly Contractor paydays
Qualification
Required
Three to five + years of sales and management experience in building maintenance, facility management, or equivalent experience
High School diploma required, bachelor's degree highly desirable
Highly detail-oriented and excellent follow-through on commitments
Positive and out-going personality; great at building relationships
Excellent verbal and strong written communication skills
Proficient in Microsoft Office and knowledge of CRM databases
Must have reliable transportation
Benefits
Medical, dental and vision coverage
Supplemental insurance programs
401K
Company
City Wide Facility Solutions
City Wide Facility Solutions offers housekeeping services including electrostatic sprayer, commercial cleaning, and disinfecting services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jeff Oddo
Chief Executive Officer
Tom Partridge
Chief Technology Officer
Recent News
2025-05-07
EIN Presswire
2025-04-26
2025-04-10
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