AAA · 1 week ago
Real Time Coordinator
UT - Teleworker
Full-time
Onsite
New Grad, Entry Level
$41K/yr - $51K/yr
0+ years expAAA Mountain West Group is focused on delivering exceptional service to its members. The Real Time Coordinator will manage call allocations, monitor service levels, and assist with scheduling in a dynamic call center environment.
Business DevelopmentFinanceFinancial ServicesLeisureNon ProfitService IndustryTransportationTravel
Responsibilities
Allocates calls while balancing occupancy and meeting service level requirements
Generates and distributes statistical reports for overall call center service levels to all levels of management
Processes emails sent to the Workforce Management mailbox within 24 hours of receipt
Answers phone calls from supervisors/agents for assistance on same day exceptions
Monitors agent activity and ensures schedule adherence. Communicate with Line of Business leaders when agents are not in compliance
Continuously monitors and tracks service levels for all lines of business for each half hour and makes recommendations or adjustments to staff and/or agents skills as needed
Assists the Schedule and Forecast Analysts with weekly plans, additional hours and schedule change requests
Qualification
Required
Ability to prioritize and balance simultaneous projects in a fast paced work environment
Solid computer skills and knowledge of PC software applications used for word-processing and spreadsheets (e.g., Microsoft Word and Excel or equivalent Google Suite applications)
Ability to work independently and as part of a team in a demanding environment
Ability to quickly grasp a thorough knowledge of policies, procedures and service goals
Solid communications skills both verbally and in written form
Interpersonal skills and the ability to interact with employees, management and others in a professional and tactful manner
Ability to maintain highly confidential information
High School Diploma, GED or equivalent required
Preferred
College education credits preferred
0 -2 years experience in Workforce Management preferred
Benefits
401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
Benefits – Medical, Dental, Vision, wellness program and more!
Paid Holidays
Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
Free AAA Classic Membership
AAA Product Discounts
Tuition Reimbursement Program
Company
AAA
Our mission is to Save Lives, Create Member Value and Deliver Exceptional Experiences. Proudly serving 65+ million Members.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Adam Primi, SHRM-SCP
Sr. Compensation Partner
Jianna Conway
Partnership Marketing Manager
Recent News
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2025-11-07
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