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COPAN Diagnostics, Inc. · 1 day ago

Senior Field Application Specialist

Berkeley, CA

Full-time

Onsite

Senior Level, Lead/Staff

$95K/yr - $100K/yr

10+ years exp

COPAN Diagnostics, Inc. is a global leader in the production and distribution of bacteriology swabs and molecular transport systems. They are seeking a Senior Field Application Specialist to conduct user training, implement customized solutions, and enhance customer experience with COPAN’s automation products.

BiotechnologyHealth DiagnosticsLogisticsManufacturingTransportation

Responsibilities

Conducts comprehensive user training on Copan Automation to customer competency, optimal utilization, and self-sufficiency

During new installations may be required to be at site of installation for up to 10 weeks Monday through Friday

Demonstrates proficiency in application of COPAN’s instruments and software by uncovering customer’s needs, implementing customized solutions, and facilitating rapid adoption

Collaborates with Field Service to enhance customer experience

Ensures that the level of knowledge and trust in Copan Automation is optimal at different customer sites

Drives implementation process and optimal utilization of COPAN’s automation

Conducts product demonstrations, while promoting product value to support the sales of COPAN automated platforms at tradeshows, workshops and customer sites as needed

Assists regional sales associates during the implementation of Copan Automation

Contributes to laboratory workflow productivity by maximizing the efficiency of the product training

Routinely checks that the configuration of COPAN’s automation is optimal and that customers are running QC procedures properly

Work with the sales team to ensure maximum utilization of COPAN LBM products (i.e., ESwab, UTM, FecalSwab, and broths, etc.)

Work with the sales team and customer for ESwab, FecalSwab and other LBM validations and implementation

The Project Manager will organize, manage, and plan complex projects for Copan’s Automation product implementation efforts

Experience in project management in a medical device setting or life technology

Indirectly oversees a team of managers and analysts to ensure projects are completed on time and to specifications

Delegates work and assignments to team members based on expertise, work experience, and time constraints

Works to complete an assigned project on time, to specifications, and with accuracy and efficiency

Outlines the tasks involved in the project and delegates accordingly

Conducts cost analysis, estimating expected costs for the project

Prepares and implements a budget based on estimates

Conducts risk assessments; reports identified risks to management; provides recommendations for mitigation of risk (including termination of the project if appropriate)

Addresses questions, concerns, and/or complaints throughout the project

Acts as a liaison between company, customers, and vendors

Communicates and collaborates with sales and marketing teams to provide training and information required to promote and sell new projects, programs, and systems, if needed

Ensures compliance with federal, state, local

Qualification

Technical trainingLaboratory workflow knowledgeProject managementCustomer supportComputer literacyCommunication skillsInterpersonal skillsPresentation skillsAttention to detailFlexibilityPositive attitude

Required

Minimum B.S. Degree or equivalent work experience required, preferably in Medical Technology, Biological Sciences, or Microbiology

Minimum 10 years' relevant work experience in a clinical laboratory setting

Prior field experience in technical clinical training

Excellent communication and interpersonal skills, including conflict resolution and troubleshooting skills

Superior presentation and demonstration of products

Knowledge of workflow aspects as they relate to the laboratory important to the system implementation

Coordination of training rotations and schedules within the laboratory to achieve cross training for all operators on all shifts

Flexibility and ability to initiate new assignments and successfully complete them

Attention to detail, constantly and persistently striving for excellence in technical and customer facing skills

Superior project management abilities, leading conference calls, teaching, motivational and organizational skills with a proven track record of accomplishments

Professionalism in customer, cross-team interactions with high concern for customer needs and expectations

Knowledge and experience of technical and application support

Energetic and positive attitude, able to communicate the organizational vision and goals, and guiding team members in achieving these goals

High level of computer literacy required

Ability to travel domestically and internationally

Ability to be on call during evening/weekend as needed

Must be able to sit for long periods on airplane or in an auto to reach job destinations

Must be able to have manual dexterity to operate equipment and tools required on the job

Must occasionally lift and/or move up to 25 lbs

Must be able to occasionally crouch, kneel, and/or duck into tight spaces of the equipment

The employee will be required to stand for long periods of time. Kneeling and crouching for extended periods is also necessary

Preferred