Arrow International, Inc. ยท 1 day ago
Field Service Technician, Columbus, OH
Columbus, OH
Full-time
Onsite
Mid Level
3+ years expArrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions. The Field Service Technician will diagnose software and hardware problems, provide customer support, and assist in installations and training on Arrow equipment, requiring significant travel and customer interaction.
Consumer GoodsE-CommerceRetail
Responsibilities
Ability to diagnose software and hardware problems effectively. Analyzes, identifies, and solves customer equipment problems in accordance with established performance standards
Responsible for logging service calls in Salesforce and recording related pertinent information
Responsible for remote phone support when not traveling
Responsible for escalating any tier 2/3 issues to the support specialist
Responsible to escalate any support issues to management in a timely manner
Ability to work through issues with above average first visit resolutions
Work closely with distributors on parts orders, RMAs, and technical assistance
On-site installations and support required, overnight travel will be involved and can exceed 75% at times
Assist customers on the configuration and programming of Arrow equipment
Train distributors and customers on the use of Arrow equipment
Exceed customer satisfaction objectives as outlined by Arrow management
Recommends and executes appropriate solutions in a timely manner
Responsible for promptly following up with customers as needed
Ability to work from home effectively which includes access to high-speed DSL or Cable internet
Other duties as assigned by management
Qualification
Required
Associate degree in Computer Technologies or applicable experience
Minimum of 3 years training or commensurate experience in electronic and PC technologies
Support knowledge of SQL, Windows Active Directory, Networking, Windows and Windows Server
Strong analytical skills
Ability to read schematics and technical manuals
PC, mechanical and electrical aptitude
Excellent written and verbal communication skills
Strong customer relations and phone skills
Must be self-motivated to work independently without direct supervision
Effective planning and organizational skills to efficiently manage time and call load
Competency in various software applications including MSOffice
PC applications support experience
Preferred
Previous field support experience
Prior experience in supporting electronic gaming devices
Bingo Gaming experience
Certification and 2 or more years of commensurate experience in network technologies
Company
Arrow International, Inc.
Arrow International is a consumer goods company that offers pull tabs, daubers, and bingo equipment.
1001-5000 employees
H1B Sponsorship
Arrow International, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (3)
2023 (1)
2022 (8)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Bobby Grebenc
CFO, eGaming
Jennifer Gehrlein
Chief Legal Officer & Secretary
Recent News
Crain's Cleveland Business
2023-05-16
Company data provided by crunchbase