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Yoder Family of Companies · 1 month ago

CSM/Estimator

Fort Collins, CO

Full-time

Onsite

Senior Level

$65K/yr - $80K/yr

5+ years exp

Yoder Family of Companies is one of the fastest-growing Automotive businesses in Northern Colorado, dedicated to providing best-in-class repairs and customer service. The CSM/Estimator role focuses on meeting revenue targets through effective customer communication and accurate estimations, while fostering a positive work culture aligned with the company's values.

AutomotiveCommunitiesFinance

Responsibilities

Consistently follows the company's sales process, such as upselling additional services, encouraging customers to leave their vehicle for repair at the initial visit, or scheduling the repair appropriately

Prepares accurate, complete estimates that minimize supplements

Partakes in file management and DRP compliance by ensuring all RO files are completed accurately and are always up to date and using tools, including auditing software, effectively to ensure DRP compliance

Maintains constant awareness of the status of their customers' repairs

Follows company policy on customer communication throughout the repair process

Depending on the repair center's staffing model, the CSM may research sourcing and pricing and place parts orders

Provides customers with necessary problem/solution information, as well as accurately and completely answers all questions

Properly and completely processes payments and all accompanying paperwork