Sandia Area Federal Credit Union · 1 week ago
FRAUD SPECIALIST
Albuquerque, NM 87109
Full-time
Onsite
Entry Level
2+ years expSandia Area Federal Credit Union is dedicated to delivering high-value banking and lending services to strengthen the financial well-being of its members and community. The Fraud Specialist is responsible for supporting enterprise fraud prevention, detection, investigation support, and trend reporting across payment channels and deposit-related activities.
BankingFinancial ServicesNon Profit
Responsibilities
Serve as a primary Support Operations resource for fraud monitoring, triage, and operational coordination across payment channels (e.g., debit/credit card activity, electronic payments, deposit-related fraud trends, Digital, etc.)
Monitor fraud trends and portfolio indicators; identify emerging patterns, systemic issues, and operational gaps; escalate concerns to leadership with recommended solutions
Support case review and investigation readiness by ensuring appropriate documentation, timelines, and coordination with internal stakeholders (Card Services, Support Operations, Branch Operations, Member Contact Center, Compliance/Risk)
Coordinate fraud-related vendor engagement and follow-up (e.g., processor inquiries, fraud tools, alerting platforms, network items) to support root-cause analysis and resolution
Provide reporting and insights to leadership, including trend summaries, root-cause themes, and make recommendations to reduce losses and improve member experience
Support staff enablement by helping develop fraud awareness materials, internal guidance, and consistent escalation practices (non-procedural, policy-aligned)
Maintain a high level of confidentiality and professionalism due to the sensitive nature of fraud investigations and member information
Demonstrate a strong commitment to upholding the organization’s mission, vision, and values in all interactions and responsibilities
Represent the credit union with professionalism, integrity, and ethical conduct at all times
Maintain a thorough understanding and strict adherence to credit union regulations, compliance requirements, policies, procedures, and operational guidelines
Consistently meet deadlines as assigned while ensuring accuracy, efficiency, and adherence to quality standards
Foster a positive and supportive environment for both members and employees, ensuring interactions align with the credit union’s mission and service philosophy
Adhere to all regulatory and compliance policies, upholding the highest standards of security, confidentiality, and ethical financial practices in all interactions
Maintain the confidentiality and security of information, records, and sensitive data, in compliance with credit union policies and regulatory requirements
Adapt to evolving responsibilities, taking on additional duties as assigned to support the success of the organization
Demonstrate a commitment to continuous learning, professional development, and staying informed on industry trends and best practices
Willing to undergo background and credit checks as required by federal and state regulations
Understand and comply with all policies, procedures, and legal guidelines, including adherence to the Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), and other applicable financial regulations
Qualification
Required
HSD or GED
Two (2) year(s) of applicable experience required
Expertise in fraud concepts, loss prevention practices, and common scam/fraud typologies with a requisite understanding of financial institution operations
Ability to analyze trends, interpret data, and communicate findings clearly to both technical and non-technical audiences
Strong judgment, attention to detail, and ability to operate calmly with time-sensitive issues
Ability to work cross-functionally and coordinate activities across departments and vendors
Exceptional time management and organizational skills, with the ability to prioritize tasks, manage multiple responsibilities, and adapt to a fast-paced environment
Proactive in seeking professional growth, embracing both formal and informal development opportunities, and demonstrating adaptability to new responsibilities
Team-oriented with a strong collaborative mindset, actively supporting team members and contributing to a positive and high-performing environment
Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint
Ability to perform essential functions, including the ability to lift up to 10 lbs. as needed
Preferred
Prior experience in fraud, disputes, card services, deposit operations, or risk operations preferred
Financial Institution experience preferred
Benefits
Comprehensive Medical, Dental, and Vision Insurance
Paid Short-Term Disability, Life Insurance, and AD&D
Holiday Pay, Vacation, Birthday, Floating Holiday & Sick Leave
Tuition Reimbursement for Professional Development
401(k) Plan with Employer Match
Pension Plan for Long-term Security
Exciting Opportunities for Career Advancement
Company
Sandia Area Federal Credit Union
Sandia Area Federal Credit Union offers banking and financial services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Robert Nagaki
Chief Financial Officer
Recent News
Business Journals
2023-02-01
Business Journals
2022-09-02
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