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BD · 11 hours ago

Molecular Application Specialist, West Coast, Diagnostics/ Field Training/Pre/Post Sales)

USA WA - Seattle

Full-time

Hybrid

Mid, Senior Level

$70K/yr - $116K/yr

5+ years exp

BD is one of the largest global medical technology companies in the world. The Molecular Applications Specialist provides high-level technical and application training to BD customers and promotes sales of BD instrumented platforms and solutions while assisting with customer installation and troubleshooting.

Health CareMedical DeviceTechnical Support

Comp. & Benefits

Responsibilities

Conducts comprehensive training for both customers and BD associates on instrumented platforms, ensuring competency, optimal utilization, and self-sufficiency. Demonstrates platform proficiency by identifying customer needs, implementing customized solutions, and ensuring rapid adoption

Collaborates with Technical Service, Support, and Field Service teams to enhance customer experience. Works closely with sales associates throughout the sales cycle to highlight technical features and functions of BD instrumented platforms

Develops training programs and Standard Operating Procedures (SOPs) in collaboration with Technical and Training Center associates. Ensures continuous improvement of field-related job aids, certification manuals, and technical documentation while maintaining appropriate records

Conducts product demonstrations at trade shows, workshops, and customer sites to promote product value. Provides technical input to Marketing Managers and assists sales teams with customized presentations to support BD instrumented platform sales

Actively provides product and platform knowledge to Research and Development for continuous improvement. Supports new assays and products prior to formal launch, working with all stakeholders to meet company deadlines

Qualification

Molecular instrument platformsTechnicalApplication supportTraining program developmentRegulatory requirements knowledgeProject managementCustomer satisfaction focusInstructional designEffective communicationConflict resolutionTeam collaboration

Required

Demonstrates effective internal and external communication abilities, conflict resolution skills, and consistent professionalism in all customer and cross-functional team interactions

Shows high concern for customer needs and expectations while working effectively in diverse team environments

Minimum 5 years relevant experience in a clinical hospital or reference laboratory setting

Brings valuable knowledge and experience in Technical and Application support with a positive attitude

Maintains focus on customer satisfaction while effectively balancing technical expertise with service delivery

Ability to travel domestically

Ability to be on call during evening/weekend as needed

Preferred

B.S. degree in Medical Technology, Clinical Laboratory Science, Biological Sciences, or Molecular/Microbiology advanced degree desirable

Training in 'Train-the-Trainer' methods, instructional design / development, adult educational methods desirable

Cytotechnologist (CT) ASCP degree preferred

Possesses comprehensive knowledge of molecular instrument platforms, workflow processes, and implementation strategies within clinical and public health laboratory settings

Demonstrates familiarity with regulatory requirements (CAP, CLSI, Cumitech, CLIA) and quality procedures, along with proficiency in various computer software applications and Laboratory Information Systems

Exhibits exceptional project management capabilities with a proven track record of accomplishments

Models effective training, education, and product demonstration techniques

Excels at communicating departmental vision and goals while guiding team members toward achieving these objectives

Persistently strives to drive excellence in technical and customer-facing skills among team members