First National Bank Alaska · 2 months ago
Loan Servicing Specialist - Loan Administration
Anchorage, AK, US
Full-time
Onsite
Mid Level
3+ years expFirst National Bank Alaska is recognized as the Best Place to Work in Alaska and is seeking a Loan Servicing Specialist to provide support and services to internal customers throughout the loan process. The successful candidate will handle escalated loan and escrow inquiries, analyze servicing-related issues, and maintain compliance with relevant regulations.
Banking
Responsibilities
Assists internal and external customers with escalated loan and/or escrow questions, which may pertain to loan, tax, reserve, partial collateral releases, and insurance issues; prepares necessary correspondence and provides supporting documentation; performs appropriate loan and/or escrow account maintenance
Analyzes and addresses loan and escrow servicing-related issues and customer complaints
Reviews, analyzes, and reconciles various reports; identifies, researches, and resolves errors and inconsistencies
Maintains, monitors, and reconciles various bank-controlled accounts and remits funds accordingly
Acquires knowledge of and remains current on pertinent regulations, guidelines, and bank policies; may act in a lead capacity within assigned unit to direct workflow, review work of junior staff for accuracy and completeness, and assists supervisor with training
Performs other work-related duties as assigned by supervisor
Qualification
Required
Two years of loan servicing, banking, or progressively responsible administrative or related experience; or equivalent combination of education/training and experience
Ability to keyboard 45 wpm and operate a 10-key calculator required; word processing and spreadsheet software experience required
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, customers, and the general public
Ability to calculate figures and amounts such as discounts, interest, and percentages
Ability to apply concepts of basic algebra and to accurately read numbers
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions with several abstract and concrete variables
Preferred
Customer service experience
Company
First National Bank Alaska
Alaska’s community bank since 1922, First National Bank Alaska proudly provides financial expertise to Alaska and beyond.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ryan Strong
Senior Executive Officer / Chief Banking Officer
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