Refresh Dental · 14 hours ago
Patient Service Representative - Remote
United States
Full-time
Remote
Entry Level
$16/hr - $16/hr
2+ years expRefresh Dental is dedicated to transforming the dental experience and ensuring best in class patient care. As a Patient Service Representative, you will handle a high volume of calls, assist patients with scheduling appointments, and manage sensitive information while exceeding key performance indicators.
DentalHealth CareHospital
Responsibilities
Receives a high volume of calls to answer daily
Present offers to patients
Overcoming patient objections to schedule an appointment
Scheduling a high volume of appointments
Use product knowledge to showcase the solutions our practices can offer patients
Use company databases and software to track progress
Displays problem solving skills and takes ownership for patient concerns/issues and solutions
Work with practice teams on solutions for patients in a timely manner
Ability to manage sensitive and critical information with respect to company policies, as well as laws and regulations
Collects missing information or updates outdated information
Consistently meet and exceed department key performance indicators
Expected to work all scheduled workdays, during scheduled hours and report to work on time
Enjoy company contests and incentives
Other special projects or responsibilities as assigned
Qualification
Required
2+ years' experience providing superior customer service
Strong computer skills: 45+ WPM, ability to multitask using different software and programs while maintaining a conversation
Must have reliable high-speed internet
Must have a private workspace from home
Preferred
Experience with M/S office products including Word, Excel, Outlook preferred
Benefits
Health, Dental and Vision Insurance (Full-time employees)
Healthcare Spending Account
Paid Time Off
401k
Voluntary Life & Disability Insurance
Referral Program
Employee Discount Program
Company
Refresh Dental
Refresh Dental is a dental organization company.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase