PGIM ยท 1 day ago
Vice President - Journey Design, Research, & Process Engineering
Newark, NJ, USA
Full-time
Onsite
Director/Executive
$179K/yr - $268K/yrPGIM is creating a bold team that reimagines how work flows and how value is delivered. As the Vice President, you will lead a strategic function responsible for overseeing teams focused on process reengineering, journey design, and UX research to enhance customer and employee experiences.
Asset Management
Responsibilities
Set the ambition and strategic North Star for end-to-end value stream transformation through journey design, process engineering and research domains
Lead and mentor leaders across three specialized teams to drive measurable From-To performance analysis and maximum impact
Partner with senior stakeholders to prioritize initiatives and allocate resources effectively
Champion and activate advanced Lean Six Sigma methodologies to drive meaningful operational reimagination and excellence
Shape and evolve customer journey roadmaps in partnership with business leaders
Ensure delivery of execution-ready journey designs that reflect customer needs and process efficiency alongside enterprise/business priorities
Translate external data, market trends and customer insights into strategic action
Oversee development and execution of user research strategies to inform design decisions and prioritization of transformation roadmaps
Ensure research outputs are actionable, timely, and integrated into journey and process redesign
Advocate for the voice of the customer and shareholder across all initiatives
Champion a culture of data, speed, automation, innovation, inclusion, and continuous improvement across the entire global enterprise
Qualification
Required
Bachelor's degree; Certification in Lean Six Sigma (Black Belt or higher)
Deep expertise in process improvement methodologies (Lean, Six Sigma, etc.)
Proven experience leading multidisciplinary teams in transformation, design, and strategy-to-outcomes roles
Strong understanding of customer journey mapping, experience design, and UX research. Including experience using leading edge technology and tools to drive deliverables in an automated accelerated manner
Strategic thinker with a track record of delivering enterprise-level change
Experience in a customer-centric, digital-first organization
Background in design thinking, service design, or human-centered design
Strong analytical skills with the ability to translate data to insight to action at all levels of the enterprise
Ability to quickly learn new business functions, operating models, skills and knowledge on an on-going basis through self-initiative and tackling challenges
Knowledgeable of concepts and principles of agile methodology; ability to initiate appropriate agile approaches in the process excellence portfolio and delivery
Influential Leadership & Followership: Ability to inspire and align cross-functional teams toward a shared vision. Navigates complex organizations and drives alignment across silos
Strategic Communication: Skilled in translating complex ideas into clear, compelling narratives for diverse audiences
Quantifiable Business Value: Ability to develop data driven CBAs (cost benefit analysis) that demonstrates quantifiable business value across reengineered processes along the value stream
Empathy & Customer-Centricity: Deep commitment to understanding and advocating for customer needs with an outside in external insights mindset
Collaboration & Relationship Building: Builds trust and strong partnerships across business units and functions
Adaptability & Resilience: Leads confidently through ambiguity and change
Critical Thinking & Problem Solving: Approaches challenges with curiosity, creativity, and analytical rigor
Change Management: Comfortable leading teams through transformation and driving adoption of new ways of working. Ability to rapidly adjust and continuously improve across people, process, and technology
Preferred
Master's degree and consulting experience a plus
Benefits
Market competitive base salaries, with a yearly bonus potential at every level.
Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
401(k) plan with company match (up to 4%).
Company-funded pension plan.
Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
Company
PGIM
PGIM is a money manager whose clients rely on their risk management expertise, intellectual capital, and innovative solutions. It is a sub-organization of Prudential Financial.
Founded in 1875
1001-5000 employees
H1B Sponsorship
PGIM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (12)
2023 (8)
2022 (8)
2021 (7)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Jakob Wilhelmus
Director, Thematic Research
Recent News
2026-01-12
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Investing.com
2026-01-12
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