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Empower · 6 hours ago

Senior Executive Technology Support Consultant

Boston, MA

Full-time

Onsite

Mid, Senior Level

$100K/yr - $142K/yr

5+ years exp

Empower is a company focused on transforming financial lives and fostering a flexible work environment. The Senior Executive Technology Support Consultant is responsible for providing high-level technical support to advisors and C-Suite Executives, ensuring seamless operation of technology in a high-traffic Investment Center storefront.

Employee BenefitsNon ProfitSocial

H1B Sponsor Likely

Responsibilities

Provide hands-on, concierge IT support for advisors, staff, and C-Suite Executives in a high-traffic environment

Respond quickly and calmly to issues impacting executive meetings, client presentations, digital signage, and communications tools

Proactively support VIP visits, client events, and executive or advisor presentations, including pre-testing rooms and technology

Support and maintain onsite technology and systems including laptops/desktops, mobile devices, iPads, printers, conference room AV, and video conferencing equipment

Partner with corporate IT to maintain compliance with enterprise security standards, policies, and toolsets

Monitor system health and drive improvements that increase reliability, reduce risk, and enhance the client experience

Set up, test, and support technology for client meetings and events, ensuring high-quality connectivity and AV performance

Maintain digital experience tools and marketing displays, ensuring content accuracy, performance, and visual quality

Document incidents, resolutions, and improvement recommendations

Assist with onboarding and training for new staff on tools, security protocols, and technology best practices

Translate technical topics into clear, non-technical communication for executives and advisors

Handle sensitive and confidential information with discretion and sound judgment

Qualification

IT support experienceWindowsMacOSMicrosoft 365TeamsAV technologiesNetworking fundamentalsJamfIntuneExecutive presenceTroubleshootingService-first mindsetHigh emotional intelligence

Required

Associate's degree in IT, Computer Science, or related field (or equivalent experience)

Executive presence and communication (written and verbal) with a refined, business-appropriate appearance and demeanor

5+ years of IT support experience, ideally in financial services, professional services, or other client-facing corporate environments

Strong executive support background

Deep experience supporting: Windows, macOS, Apple iOS, Android, Microsoft 365 and Microsoft Teams, Jamf, Intune, ServiceNow, Networking fundamentals, desktop systems, collaboration tools, and AV technologies

Excellent troubleshooting skills, strong urgency, and clear ownership through resolution

Preferred

Service-first mindset with strong discretion and confidentiality

Calm, resourceful, and proactive under pressure, especially during live meetings and events

High emotional intelligence with the ability to adapt communication style and build trust quickly

Strong organization and follow-through while balancing multiple priorities

Benefits

Medical, dental, vision and life insurance

Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup

Tuition reimbursement up to $5,250/year

Business-casual environment that includes the option to wear jeans

Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year

Paid volunteer time — 16 hours per calendar year

Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)

Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Company

Empower

Glassdoor3.9

EMPower is a non-governmental agency for social well being.

Founded in 1891

Greenwood Village, Colorado, USA

10001+ employees

https://www.empower.com

H1B Sponsorship

Empower has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (19)

2023 (1)

2022 (2)

2021 (3)