Health First · 2 weeks ago
Epic Applications Analyst I - Healthcare Information Management Systems
Rockledge, FL
Full-time
Onsite
Entry Level
1+ years expHealth First is dedicated to diversity and inclusion in the workplace. The Epic Applications Analyst I is responsible for providing first-level support for the Epic Electronic Health Record system, assisting users with troubleshooting and ensuring smooth EHR operations.
Health CareHealth InsuranceHome Health CareHospitalMedical DeviceWellness
Responsibilities
Delivers technical support to all Associates utilizing the Epic EHR, by responding to inquiries, troubleshooting all application issues, and offering guidance on system functionality
Assists in basic system configuration, and data entry, to support template updates, management of user settings and preferences, or application workflows under direction
Administers routine system and quality assurance tests on all new features, updates, and patches before implementation to ensure system properly functions, reporting all issues to senior analysts, and leadership
Aids in the development of user-facing training materials and resources to support the education and onboarding of all Health First clinical and operational staff who will utilize the EHR
Provides sessions on introductory training on EHR in a one-on-one setting to ensure all end-users have proper support while under the supervision of Senior Analysts, or Application Trainers
Utilizes the service management and ticketing system to track all reports, updates, and incidents to ensure all issues are properly tracked accurately and effectively
Handles any unresolved, complex and critical incidents, while escalating issues to Senior Analysts and Leadership with proper documentation of issues and the impact on users if necessary
Qualification
Required
Education: Associate's degree in Information Technology, Healthcare or Business Administration, or relevant field
Work Experience: One (1) years of experience in Healthcare, Electronic Health Records system or IT support
Licensure: None
Certification: Epic accreditation in required specialty within six (6) months of start date
Work Experience In Lieu of Education: Three (3) years of experience in Healthcare, Electronic Health Records system or IT support
Skills/Knowledge/Abilities: Proficient in Microsoft Office – Outlook, Word, Excel, PowerPoint
Basic problem-solving skills
Strong communication skills
Ability to learn new software systems quickly
Familiarity with clinical workflows and healthcare operations
Preferred
Education: Associate's degree in Information Technology, Healthcare or Business Administration, or relevant field
Work Experience: Experience in a clinical or healthcare, and Epic or other EHR systems
Certification: Relevant Healthcare Technology Certification(s):
Certified Healthcare Technology Specialist (CHTS)
Certified Associate in Healthcare Information and Management Systems (CAHIMS)
Certified Professional in Healthcare Information and Management Systems (CPHIMS)
Any other relevant certification(s) in Healthcare Technology
Skills/Knowledge/Abilities: Basic understanding of Epic modules (e.g., EpicCare, Epic Resolute)
Experience with Health Information Management Systems welcome to apply
Company
Health First
Health First provides medical equipment, health care, and insurance services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Frank Letherby
CEO Community Health Services
Kent Smith
Chair, Interim President & CEO
Recent News
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