Imperative Logistics · 20 hours ago
Helpdesk / Desktop Support - I
Los Angeles, CA
Full-time
Onsite
New Grad, Entry Level
0+ years expImperative Logistics Group is seeking a Helpdesk / Desktop Support - I to provide high quality technical support to users for business critical functions. The role involves building, deploying, and managing computers and peripherals, as well as maintaining inventory and responding to technical assistance requests.
Transportation/Trucking/Railroad
Responsibilities
Assist with day to day IT support desk operations including desktop systems upgrades and maintenance
Respond to requests for technical assistance in person, via phone, and electronically
Provide onsite support for remote locations as required
Maintain high level of response to all queries by all users
Log all support desk interactions in ConnectWise PSA
Install & maintain desktops, laptops, printers, scanners, & other peripherals
Maintain hardware/software inventory
Order and maintain inventory of computer supplies
Monitor spam filters
Troubleshoot computer hardware, software or network issues
Aid monitoring, response and intervention for IT related security incidents and violations, and site outages
Maintain smooth workflow and advise your supervisor of workload as necessary
Other duties as assigned
Qualification
Required
0-3 years' experience providing help desk support in an enterprise windows environment
Experience with installing, configuring, and troubleshooting Windows 11 operating systems, Microsoft 365 & Entra ID
Ability to troubleshoot and assist with hardware, software, and network problems in person and remote
Demonstrated positive communication and teamwork skills
Have the ability to multitask and prioritize
Strong initiative and the ability to work successfully in an environment with minimal direction
Ability and interest to function effectively as a team player
Benefits
Medical, Dental, and Vision insurance
401k + matching contribution
HSA + matching contribution
Paid Time Off
Life Insurance
Employer-paid short and long-term disability insurance
...and more!
Company
Imperative Logistics
Imperative Logistics is a diversified supply chain management company, offering premium logistics solutions.
501-1000 employees
H1B Sponsorship
Imperative Logistics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase