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Thomson Reuters · 1 day ago

Customer Success Manager - Global Trade

Eagan, MN

Full-time

Hybrid

Senior Level, Lead/Staff

$106K/yr - $198K/yr

8+ years exp

Thomson Reuters is a global leader in providing trusted content and technology to professionals across various sectors. They are seeking a Customer Success Manager to build relationships with customers, drive performance towards strategic objectives, and ensure maximum value from their investments through tailored engagement.

AdviceAnalyticsFinancial ServicesManagement ConsultingProfessional ServicesRisk ManagementSoftware

H1B Sponsor Likely

Responsibilities

Partner with customers to define success, deliver educational activities throughout their lifecycle, and track progress toward business outcomes

Develop and share best practices and Customer Success Plans, collaborating with internal teams like Sales and Professional Services

Monitor customer health by tracking usage data and escalating critical concerns, using insights to drive strategic adjustments

Identify and activate commercial growth opportunities, recommending improvements based on customer maturity and working closely with the commercial team

Ensure customers receive maximum value from their investment, driving retention and growth through tailored engagement and collaboration

Leverage technology tools (e.g., Gainsight, Salesforce) to manage client information, pipeline, and financial forecasts accurately

Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings to support business objectives

Qualification

Customer Success ManagementGlobal Trade ExperienceSaaS ImplementationsGainsightSalesforceEnterprise Resource PlanningBusiness AcumenCommunication SkillsConflict ResolutionProblem-Solving

Required

8+ years of professional experience, with a minimum of 3 years' experience in customer success

4-year college degree required

Strong business acumen and communication skills; can manage a customer journey, conflict resolution and problem-solving

Ability to travel, 25%

Preferred

master's degree or equivalent preferred

Experience in Global Trade highly preferred

Gainsight, or Salesforce user experience a plus

Functional/technical skills in SaaS implementations and Enterprise Resource Planning (ERP) applications, a plus

Experience working in and around cloud software solutions and cloud delivery models

Benefits

Flexibility & Work-Life Balance

Career Development and Growth

Industry Competitive Benefits

Culture

Social Impact

Making a Real-World Impact

Market competitive health, dental, vision, disability, and life insurance programs

Competitive 401k plan with company match

Competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave

Optional hospital, accident and sickness insurance paid 100% by the employee

Optional life and AD&D insurance paid 100% by the employee

Flexible Spending and Health Savings Accounts

Fitness reimbursement

Access to Employee Assistance Program

Group Legal Identity Theft Protection benefit paid 100% by employee

Access to 529 Plan

Commuter benefits

Adoption & Surrogacy Assistance

Tuition Reimbursement

Access to Employee Stock Purchase Plan

Company

Thomson Reuters

Glassdoor3.0

Thomson Reuters delivers critical information from the financial, legal, accounting, intellectual property, science, and media markets.

Founded in 2008

Toronto, Ontario, CAN

10001+ employees

http://thomsonreuters.com

H1B Sponsorship

Thomson Reuters has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (12)

2023 (5)