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4Front Credit Union · 1 day ago

MEMBER SOLUTIONS SPECIALIST

Traverse City,MI,US

Full-time

Onsite

New Grad, Entry Level

$22.08/hr - $27.60/hr

4Front Credit Union is a financial institution seeking a Member Solutions Specialist. This role involves performing collection activities on delinquent accounts, maintaining professional relationships with clients, and ensuring compliance with relevant laws and company policies.

Financial Services

No H1B

Responsibilities

Assumes responsibility for the effective and professional performance of collections functions

Receives delinquency reports from the computer system and verifies the status of the accounts

Follows up on delinquent accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem. Discusses possible financial arrangements, informs clients of potential legal actions, and suggests financial counseling to arrive at suitable payment arrangements. Continues to collect until the account becomes a write-off, bankruptcy, or attorney account. Makes early contact with clients to collect and keep them informed of account status

Utilizes effective human relations skills and various forms of persuasion to present a positive Company image in an already negative situation. Calms irate clients and answers questions and complaints relevant to Department functions. Determines reasons for delinquencies and works toward permanent solutions. Minimizes losses by early actions

Utilizes further appropriate collection methods if initial attempts do not secure required payment. Recommends extensions of due dates. Suggests consolidations and financial counseling

Posts approved extensions and notifies clients of new due date by mail

Recommends and completes small claims court complaints and post judgment actions including garnishments and supplemental orders

Refers accounts to Member Solutions Manager for bankruptcy actions. Continues related collection efforts

Recommends possible charge-offs

Performs collections efforts in accordance with Company policies and procedures and ensures they are legally compliant

Assumes responsibility for the efficient administration of collections activities

Keeps accurate and up-to-date activity reports on late, potentially late, and delinquent accounts

Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence on computer

Researches accounts that appear on late and potentially late records to ensure that Company errors are detected promptly. Provides clients the opportunity to fully explain their account status

Assumes responsibility for ensuring that professional business relations are established and maintained with clients and external contacts

Maintains the Company's professional reputation throughout collections operations and in all contacts with clients

Maintains confidentiality

Develops contacts with credit bureaus and other financial institutions. Uses shared information to effectively minimize Company losses

Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel

Assists area personnel as needed

Keeps management informed of activities, progress toward established objectives, and of any significant problems

Attends and participates in meetings as required

Complies with the U.S. Patriot Act and the Credit Union’s Bank Secrecy and OFAC Policies and Procedures

Complies with the Gramm-Leach Bliley Act and the Credit Union’s Information Security program, maintaining the privacy and security of information, systems and locations

Assumes responsibility for related duties as required or assigned

Stays informed of changes in collections policies, procedures, and related legal requirements

Ensures work area is clean, secure, and well maintained

Qualification

Collection procedures knowledgeU.S. Bankruptcy CodeSmall Claims Court systemMicrosoft Office proficiencyCommunication skillsWork independentlyWork under stressAccuracyThoroughnessPublic relations skills

Required

High school graduate or equivalent

Knowledge of collection procedures and related laws and regulations

Understanding of Company policies. Familiar with default and enforcement clauses

Basic understanding of the U.S. Bankruptcy Code

Understanding of Small Claims Court system

Previous collection experience recommended

Accuracy and thoroughness in work

Excellent communication, telephone, and public relations skills

Ability to work well independently

Ability to work well in stressful situations

Ability to operate related computer applications and other business equipment including calculator, copy machine, printer, credit bureau terminal, telephone, fax

Able to use PC, calculator, and other basic business machines

Intermediate to advanced proficiency in Microsoft Office Software products (Word, Excel, PowerPoint and Outlook) required