E-commerce & Customer Experience Intern jobs in United States
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Sachin & Babi ยท 2 days ago

E-commerce & Customer Experience Intern

positionNew York, NY
timeInternship
remoteHybrid
seniorityIntern

Sachin & Babi is a luxury fashion brand that celebrates everyday moments through their collections. The internship offers hands-on experience in E-commerce and Customer Experience, focusing on supporting online retail operations and enhancing customer service.

ApparelE-CommerceFashionLifestyle
Hiring Manager
Elsy Eras
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Responsibilities

Provide exceptional customer service by responding to customer inquiries via email and occasional phone calls in a timely, professional, and brand-appropriate manner
Assist in managing customer service platforms (Gorgias), ensuring accurate and thoughtful responses that go above and beyond customer expectations
Support order processing, fulfillment coordination, returns, and exchanges
Track, analyze, and report on returns and customer feedback to identify trends and share insights with the Design and Technical teams
Help monitor inventory levels and flag discrepancies or recurring issues
Prepare and maintain reports related to customer service performance, returns, and e-commerce operations using Google Sheets or Excel
Identify recurring customer issues and proactively suggest process improvements
Support site merchandising updates and ensure online product information is accurate and detailed

Qualification

Customer service experienceAnalytical mindsetProficient in Google SheetsShopifyGorgiasProfessional communicationHigh-touch customer experienceProactiveReliableProblem-solving skillsAttention to detailOrganizational skills

Required

Strong problem-solving skills with the ability to think quickly and remain calm under pressure
Excellent attention to detail and organizational skills
Highly analytical mindset with comfort working with reports and data
Confident and professional communication skills, both written and verbal
Ability to connect naturally with customers and deliver a high-touch, luxury experience
Comfortable communicating with customers via email and phone when needed
Proficient in Google Sheets and/or Microsoft Excel
Ability to handle sensitive or high-profile clients with discretion and professionalism
Proactive, reliable, and motivated to go above and beyond
Currently pursuing or recently graduated with a degree in Fashion, Business, Marketing, Communications, or a related field
Availability to work on-site 2 days a week
Location: New York

Preferred

Prior customer service experience required (fashion, retail, or e-commerce preferred)
Experience with Shopify is strongly preferred
Experience with customer service platforms (Gorgias) is a strong bonus

Benefits

Class Credit
Commuting Allowance
Lunch/Dinner Allowance

Company

Sachin & Babi

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Sachin & Babi is an online store that offers a wide range of designer apparels and jewellery accessories for ladies.
dateFounded in 2009
location
New York, New York, USA
people-size51-200 employees
web-link
https://www.sachinandbabi.com

Funding

Current Stage
Growth Stage

Leadership Team

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Amy E. Riordan
Chief Executive Officer
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Babi Ahluwalia
Co-Founder and Creative Director
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Recent News

Vogue
Sachin & Babi Spring 2024 Ready-to-Wear Collection
2024-02-16
Brides
8 Best Anthropologie Wedding Dresses of 2023
2023-12-27
Footwear News
Eveningwear Design Darlings Sachin & Babi Expand Into Shoes, Handbags
2023-12-27
Company data provided by crunchbase