HireMinds · 2 weeks ago
Consumer Relations Specialist
Wellesley, MA
Full-time
Onsite
Entry, Mid Level
$70K/yr - $75K/yr
2+ years expHireMinds is partnering with a global consumer brand to hire a Consumer Relations & Front Office Coordinator. In this role, you will be the face of the brand at HQ, managing consumer communications and day-to-day office operations with precision and care.
Professional ServicesRecruitingStaffing Agency
Hiring Manager
Michelle Holahan
Responsibilities
Serve as the first point-of-contact for consumer inquiries
Manage incoming calls, emails, and social media questions or concerns while maintaining brand standards
Track and organize all consumer communications in the CRM system
Coordinate outgoing coupons, responses, and follow-up actions
Greet visitors and handle incoming/outgoing packages
Keep internal documents and response libraries up to date
Partner with Marketing, Sales, and Quality teams on special projects
Qualification
Required
2–6 years of experience in customer service, office coordination, or admin support
Friendly, polished communication style, both written and verbal
Comfortable juggling multiple platforms (email, CRM, phones, etc.)
High attention to detail and accuracy
Strong organizational skills and a team-first mindset
Preferred
Experience in consumer products, hospitality, wellness, or healthcare is a plus
Benefits
Full benefits package
Company
HireMinds
HireMinds is the leading professional and executive search firm specializing on Marketing/MarTech and Finance/Accounting positions.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2025-07-17Acquired
Leadership Team
David B Hayes
President and Founder
Company data provided by crunchbase