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SAIC · 16 hours ago

Help Desk Support Technician

Silver Spring, MD

Full-time

Onsite

Entry, Mid Level

$40K/yr - $80K/yr

2+ years exp

SAIC is seeking a Help Desk Support Technician for Tier 2 Desk-Side Support in the Mid-Atlantic Region. This role involves providing on-site and remote technical assistance for escalated issues, ensuring efficient operation of hardware, software, and peripheral devices for FDA users.

Information TechnologySecurityService IndustrySoftware

Work & Life Balance

No H1B

U.S. Citizen Only

Responsibilities

Resolve escalated tickets for hardware, software, and network issues

Install, configure, and maintain desktops, laptops, printers, and peripherals

Support enterprise applications and user account access

Assist with upgrades, patching, and rollouts

Write clear and complete ticket journal notes and closure comments

Follow standardized SOPs for ticket triage, escalation, and resolution

Maintain and update knowledge base articles for repeatable fixes

Collaborate with system admins, network, and application teams for escalations

Deliver excellent customer service while ensuring timely issue resolution

Qualification

Technical KnowledgeTroubleshootingCustomer ServiceCompTIA A+ITSM toolsEnterprise applicationsMultiple platformsDocumentationCollaborationAdaptabilityAttention to DetailCommunication skills