Microsoft · 1 week ago
Enterprise Credit & Collections Manager
Redmond, WA
Full-time
Hybrid
Mid, Senior Level
$96K/yr - $188K/yr
4+ years expMicrosoft is a leading technology company that supports the digital transformation journey of its customers by providing competitive credit and payment solutions. The Collections Manager will maximize the protection of Microsoft’s investments in Accounts Receivable while acting as a trusted advisor, accelerating cash flow, and optimizing collections performance.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Practice Microsoft’s leadership principles – communicate with clarity, generate positive energy, and deliver results
Invest in learning, AI skill building and career development
Model and foster a collaborative, inclusive, growth mindset culture
Challenge the status quo, innovate boldly, and learn through the flow of work
Collections Management – Independently manage collections and cash applications for assigned portfolio providing support, direction and leadership
Utilise AI to drive improvements in collections portfolio to achieve targets
Ensure prudent and necessary business decisions to manage risk and facilitate collections
Address customer payment issues and leverage the Business Engagement team to assist
Additional responsibilities include project participation and/or leadership on initiatives, including AI projects that are necessary to enable our business processes keep up with significant year-over-year growth
Empower vendors & suppliers globally and hold them accountable for process adherence and meeting Service Level Agreement commitments
Management of a standard rhythm and engagement with our vendor, support escalations, and Service Level Agreements/Key Performance Indicators management while delivering impact and a great customer experience
Work with policy owners to drive program improvements and compliance while driving forward change and evolution of business processes to best support Treasury and Microsoft customer needs
Drive positive customer experience by understanding customer needs, support customer satisfaction initiatives, and address customer and stakeholder queries/escalations
Partner with teams across Microsoft, both internal and external to Treasury, on projects and initiatives to deliver best in class processes, reporting, Accounts Receivable performance, and a world class customer experience
Partner with key stakeholders and organisations within Microsoft to accomplish objectives of improved Collections, dispute resolution, risk mitigation, customer satisfaction and decision support
Leverage Treasury's Business Process Outsourcer (BPO) to achieve agreed performance metrics
Support Audit, Tax, and Trade teams to ensure timely delivery of documentation requests related to Sarbanes-Oxley Act and other compliance requirements
Ensure strict adherence and understanding of Microsoft policies and hold BPO accountable to the same strict standards
Drive compliance culture through actions and decisions to instill trust and advocate, educate, and promote best practices and new developments
Champion Microsoft privacy, security, and ethical standards
Ensure strict adherence to and an understanding of Microsoft policies and hold Business Process Outsourcers accountable to the same strict standards
Drive compliance culture through actions and decisions to instil trust and advocate, educate and promote best practices and new developments
Champion Microsoft privacy, security, and ethical standards
Qualification
Required
Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 2+ years experience in financial analysis, accounting, controllership or finance, or related field OR Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 4+ years experience in financial analysis, accounting, controllership or finance, or related field OR equivalent experience
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
2026-01-16
Morningstar.com
2026-01-16
Company data provided by crunchbase