Ledgent Technology ยท 10 hours ago
Field Desktop Replacement Technician
Los Angeles County, CA
Contract
Onsite
New Grad, Entry Level
$30/hr - $30/hrLedgent Technology is seeking a Field Desktop Replacement Technician to join their Information Technology Services team. The role focuses on executing the University's Replacement Management Program by replacing aging computing devices and ensuring timely hardware upgrades while maintaining data integrity and providing exceptional customer service.
Staffing & Recruiting
Hiring Manager
Patrick Johnston
Responsibilities
Complete approximately 15 computer replacements per week as part of the Replacement Management Program, ensuring timely elimination of Windows 10 devices, aging Intel Macs, and other end-of-life systems to maintain security standards and support the university's 4-year replacement cycle
Proactively contact faculty and staff to schedule replacement appointments, demonstrating professionalism in all written and verbal communications to ensure minimal disruption to their work and a positive customer experience
Image, configure, and deploy replacement computers using standard endpoint management tools (JAMF and Intune) to maintain consistency, security, and alignment with ITS standards across all university-owned devices
Perform thorough data transfers from old to new devices, verify data integrity, and confirm user satisfaction to prevent data loss and ensure continuity of work for faculty and staff
Document all computer replacements in ServiceNow following standardized procedures, ensuring accurate asset inventory, proper device retirement, and clear audit trails for compliance and reporting purposes
Troubleshoot and resolve imaging issues, peripheral compatibility problems, and software configuration challenges that arise during the replacement process to ensure successful completion of each deployment
Communicate technical processes in accessible language, set clear expectations, follow through on commitments, and model the University's service values of Communication, Accountability, and Professionalism throughout every user interaction
Coordinate the pickup of old devices, staging of new equipment, and physical transportation between locations to maintain an efficient workflow and ensure smooth operations across the campuses
Consistently achieve weekly replacement goals while maintaining quality standards, completing all required documentation, and ensuring customer satisfaction
Support cross-functional ITS initiatives related to computer deployment and other responsibilities as assigned
Qualification
Required
Associate's degree or equivalent work experience required
Proficiency in macOS and Windows 10/11 environments, including system imaging, configuration, and deployment
Familiarity with endpoint management tools such as Jamf and Microsoft Intune for device provisioning and configuration
Strong data migration skills, including the ability to transfer user files, applications, and settings between computers while ensuring data integrity
Understanding of basic networking principles (DNS, DHCP, Wi-Fi troubleshooting) as they relate to device deployment
Exceptional written and verbal communication skills, including professional email correspondence and the ability to explain technical processes to non-technical users
Strong customer service orientation with a focus on professionalism, follow-through, and creating positive user experiences
Work independently with minimal supervision while maintaining productivity and quality standards
Adapt quickly to new technologies, workflows, and changing priorities in a dynamic environment
Maintain professionalism and composure when managing multiple appointments and handling challenging situations
Demonstrate strong attention to detail in documentation, data migration verification, and quality control
Preferred
Certifications: CompTIA A+, HDI
Familiarity with ITIL concepts related to Asset Management and Service Request fulfillment
Excellent organizational and time management skills with the ability to manage multiple replacement appointments and meet deadlines
Prior experience with large-scale computer replacement or deployment projects
Company
Ledgent Technology
Ledgent Technology, a business line of Roth Staffing Companies, utilizes proven processes and their robust professional network to place qualified technology professionals in contract, contract-to-hire, direct-hire roles and project teams throughout the US.
Founded in 1994
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase