REVOLVE · 1 week ago
Customer Service Lead (TX/ID/NV)
Texas, United States
Full-time
Onsite
Entry, Mid Level
$26/hr - $28/hr
2+ years expREVOLVE is a next-generation fashion retailer for Millennial and Generation Z consumers, delivering an engaging customer experience with a vast offering of apparel and accessories. The Customer Service Lead role involves training and developing customer service representatives, handling escalated customer inquiries, and ensuring high-quality support is provided to customers.
E-CommerceFashionRetail
Hiring Manager
Giselle Arreaga
Responsibilities
Train and develop a team of customer service representatives
Review email, chat, and phone call communications ensuring that company policies and ideals are upheld
Handle escalated customer calls, emails, and chats as needed
Respond to customer questions and comments via phone, email, and live chat with speed and professionalism
Answer inbound telephone calls and providing excellent customer support
Responsible for researching and resolving complaints to ensure customer retention and satisfaction
Follow up on all written correspondence and escalate to customer service manager on duty as necessary
Coordinate and follow up with other departments to ensure problem resolution, and work together with other customer service team members to promote an environment of customer satisfaction
Able to navigate proficiently through multiple systems
Keep current and train customer service representatives with all new policy and procedures
Qualification
Required
Experience with Microsoft word and excel
High School Diploma
Type 50+ words per minute
Ability to work in a team environment
Ability to give and receive honest and direct feedback
Strong customer orientation with desire and willingness to help
Strong verbal and written communication skills
Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output
Knowledge of apparel construction and fabrication and various fashion categories
Ability to work required overtime when business needs warrant
Schedule flexibility as shifts can change based on needs of our customers
Preferred
2+ years in customer service, help desk or call center experience in a retail environment
1+ years team leadership experience
Type 60+ words per minute
Working knowledge of website navigation
Experience with Microsoft Word and Excel
Benefits
50% more off retail prices
Free weekly lunches
Pretty rad company parties
Company
REVOLVE
Revolve is a fashion company offering clothing, footwear, accessories, and beauty styles.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2019-06-06IPO
2014-02-03Private Equity
Leadership Team
Jesse Timmermans
CFO
Daniel Wu
Chief Data and Analytics Officer
Recent News
bloomberglaw.com
2026-01-16
2026-01-15
Company data provided by crunchbase