Partnership Employment ยท 11 hours ago
Loan Servicing Manager
Boston, MA
Full-time
Onsite
Mid, Senior Level
$75K/yr - $95K/yr
5+ years expPartnership Employment is seeking a Loan Servicing Supervisor to lead day-to-day loan servicing operations across a consumer and residential loan portfolio. The role involves overseeing servicing activities, ensuring regulatory compliance, and enhancing member experience while managing a team of loan servicing professionals.
ConsultingHuman ResourcesStaffing Agency
Responsibilities
Direct and oversee loan servicing activities for consumer and residential loan products, including auto, credit card, home equity, and mortgage loans
Manage servicing workflows for both performing and delinquent loans, ensuring accuracy, timeliness, and consistency
Lead, coach, and support a team of loan servicing professionals through goal-setting, performance feedback, and ongoing development
Partner with internal departments to improve servicing processes and enhance the overall member experience
Maintain compliance with all applicable federal and state regulations governing loan servicing and collections practices
Serve as an escalation point for complex member situations, balancing regulatory requirements with practical resolution strategies
Coordinate with third-party vendors such as repossession firms, collection agencies, and legal partners as needed
Ensure internal policies, procedures, and documentation standards are followed consistently
Monitor servicing trends, regulatory updates, and industry best practices, incorporating improvements where appropriate
Assist with staffing decisions, workflow planning, and resource allocation to meet operational demands
Qualification
Required
Minimum of 5 years of experience in loan servicing, collections, or related lending operations, including team leadership
Strong working knowledge of loan servicing regulations and compliance requirements
Experience with loan servicing platforms and systems; familiarity with COCC, Velera, and/or Encompass is a plus
Proven ability to lead, motivate, and develop staff in a fast-paced financial services environment
Excellent written and verbal communication skills
Highly organized, detail-oriented, and comfortable managing multiple priorities simultaneously
Strong judgment, professionalism, and ability to handle sensitive situations with discretion
Proficient in Microsoft Outlook, Word, and Excel
Preferred
Bachelor's degree preferred; equivalent professional experience considered
Company
Partnership Employment
Partnership Employment is a staffing and recruiting company offering staffing and executive search services.
11-50 employees
H1B Sponsorship
Partnership Employment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Early StageLeadership Team
David Lutz
Managing Partner
Joseph Kelly
Managing Partner
Company data provided by crunchbase