Surgical Information Systems ยท 4 days ago
Manager, Quality Assurance
United States
Full-time
Remote
Mid, Senior Level
5+ years expSurgical Information Systems (SIS) has been empowering surgical providers for over 29 years with innovative software and services. The Manager, Quality Assurance will lead and mentor QA associates, design and oversee QA programs, and ensure compliance and quality in revenue cycle processes.
Health CareHospitalSoftware
No H1B
Responsibilities
Lead, mentor, and develop QA Associates/Leaders for Intake, Billing, AR, and Payment Support functions
Design, implement, and oversee comprehensive QA programs and audit protocols for all revenue cycle processes
Establish and monitor QA metrics, KPIs, and reporting standards to ensure process quality and compliance
Collaborate with Operations and RCS leadership to identify process gaps, recommend improvements, and drive corrective actions
Ensure timely and accurate audits of workflows, documentation, and system entries across all functions
Develop and maintain QA policies, procedures, and training materials
Facilitate regular team meetings, calibration sessions, and cross-functional reviews to align QA standards
Escalate critical issues and trends to the Director of Process Excellence and other stakeholders
Support onboarding and ongoing training for QA staff; foster a culture of continuous learning and improvement
Stay current with industry best practices, regulatory changes, and technology advancements relevant to revenue cycle QA
Qualification
Required
Bachelor's degree in Healthcare Administration, Business, or related field (or equivalent experience)
5+ years of experience in healthcare revenue cycle operations, with at least 2 years in a QA leadership role
Proven experience managing QA teams and implementing audit programs in Intake, Billing, AR, and Payment Posting
Strong analytical skills, attention to detail, and ability to interpret complex data
Excellent organizational, communication, and leadership skills
Proficiency with Microsoft Office (Excel, Word, PowerPoint) and revenue cycle management systems (e.g., SIS, Waystar)
Ability to work collaboratively across teams and manage multiple priorities in a fast-paced environment
Commitment to process excellence, compliance, and customer service
Benefits
Benefit package including Medical, Vision, Dental, Short Term Disability, Long Term Disability, and Life Insurance
Vacation/Sick time
401(k) retirement plan with company match
Paid Holidays
SIS Cares Day
Hybrid or Remote environment depending on the role
Company
Surgical Information Systems
Surgical Information Systems has been dedicated to providing surgical care providers with the solutions and services.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2020-10-15Acquired
2020-01-01Series Unknown
2010-12-01Private Equity
Leadership Team
Tom Stampiglia
Chief Executive Officer
John Walker
SVP, Hospital Sales and Operations
Recent News
2025-07-30
Company data provided by crunchbase