Hi Marley · 1 week ago
Customer Success Manager
Boston, MA
Full-time
Hybrid
Mid Level
$66K/yr - $123K/yr
3+ years expHi Marley is a technology company on a mission to revolutionize the insurance industry with their conversational platform. They are seeking a Customer Success Manager to manage customer relationships, ensure value realization from the platform, and drive customer engagement and retention outcomes.
Artificial Intelligence (AI)InsuranceInsurTechInternet of ThingsMessaging
Responsibilities
Team with Account Managers to maintain positive relationships with our customers and have ownership of Customers’ success with Hi Marley platform services; measured through retention rate, Customer Satisfaction (NPS), and other engagement metrics
As the expert on each of your customer’s strategic goals, you will create and execute prescriptive customer success plans aligned to customer goals and platform adoption, using established frameworks
Engage regularly with customers through check-ins, operational reviews, and email to support adoption and track progress
Identify expansion opportunities and partner with Account Managers to support account growth
Drive risk mitigation by working cross-functionally and escalating issues as appropriate
Track and measure the net benefits of Hi Marley against well-defined customer goals and objectives and provide quantified data to customers and internal Hi Marley teams
Qualification
Required
3–4+ years of professional/relevant experience
1–3+ years of experience in a customer-facing role, with experience in P&C Insurance or Insurtech
Strong relationship builder who is able to connect and build trust with a diverse set of internal and external stakeholders; including senior executives, legal, technical, finance, sales, and marketing experts
Track record of providing consultative and proactive support to customers
Consistently meet or exceed internal performance metrics
Proven consensus builder who drives change with customers
Empathetic, positive attitude with a desire to help our customers reach their business goals
Ability to quickly grasp and succinctly explain technological and business concepts
Demonstrates comfort with cross-functional collaboration with business and technical stakeholders
Ability to travel about once a month
Benefits
Equity grants for all employees
A 4% matching 401(k) program
Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
Monthly wellness stipend
Paid parental leave
A flexible vacation policy - we all work hard and take time when we need it
Company
Hi Marley
Hi Marley is a developer of an artificially intelligent-based SMS texting platform designed to bridge the conversation.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$41.7MKey Investors
Emergence CapitalTrue Ventures
2021-03-11Series B· $25M
2020-03-19Series A· $8M
2019-06-12Series A· $8.7M
Leadership Team
Dan Keenan
Chief Growth Officer
Mitesh Suchak
Board Member
Recent News
2025-10-02
Company data provided by crunchbase