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Premier America Credit Union · 1 day ago

Assistant Manager, Operations Services - Fulltime - Chatsworth

Chatsworth,CA,US

Full-time

Onsite

Mid, Senior Level

$36/hr - $45/hr

5+ years exp

Premier America Credit Union is seeking an Assistant Manager for Operations Services to provide operational leadership and exceptional member service. This role involves supervising staff, ensuring compliance with regulations, and offering expert guidance on complex account situations.

BankingFinancial ServicesNon Profit

Responsibilities

Effectively supervises Member Operations Supervisor, Sr. Operations, Specialist Operations Specialist staff, ensuring optimal performance

Responsible for monitoring staff performance and managing the daily, weekly and monthly workflow deadlines, including that various department reports are reviewed and exceptions are processed timely and accurately

Responsible for ensuring that established policies, procedures and guidelines are followed

Requires a higher level of authority and is called upon to exercise good sound judgment in approving transactions, decision making and problem solving

Accountable for all aspects of operations related to performance including but not limited to member service security, reporting deadlines, quality control and accuracy of work

Responsible for high level adjustment transactions related to loans and deposits

Responds to inquiries on legal topics regarding dormant accounts, POA’s, Living Trusts and deceased accounts

Complex Account Updates: Assists with intricate account changes, corrections, or issues that require advanced knowledge of regulatory requirements and internal procedures

Compliance and Risk Management: Ensures all actions taken are in line with current laws and regulations to protect the credit union from compliance risks

Expert Guidance: Offers expert advice and clarification on regulatory issues or policy interpretations to help leadership and branch teams make informed decisions

Training and Knowledge Transfer: Shares insights from ongoing training and keeping leadership informed about updates in financial regulations and how they impact account management

Responsible for assisting staff with inquiries and research on Subpoenas, Levy’s, and IRA’s

Assumes responsibility for establishing and maintaining effective communication and coordination with Premier America Team Members and management

Qualification

Banking experienceOperations services experienceSupervisory experienceAdvanced MS OfficeRegulatory knowledgeCommunication skillsProblem solvingTeam leadership

Required

A minimum of five (5) years of banking experience, of which at least three (3) years in operations services related experience and two (2) years in a supervisory capacity

A College Degree or equivalent work experience

Advanced concepts of debits and credits, familiarity with electronic fund transfers, check operations including all applicable regulations

Must be computer literate with advanced MS Office (Excel and Word), and with 10 key calculator expertise

A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. This typically includes subject matter experts as well as first level to middle level managers