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Hillebrand Gori - A company of DHL · 10 hours ago

Team Lead – Premium Care

Edison, NJ

Full-time

Hybrid

Mid, Senior Level

$70K/yr - $80K/yr

5+ years exp

Hillebrand Gori USA, LLC is currently seeking a highly motivated and experienced Team Lead – Premium Care. In this role, you will coordinate the implementation of Ocean Freight Ops/Customer Service strategy and plans to ensure efficient delivery of goods and information across the customer’s global supply chain while maximizing profitability.

LogisticsTransportationWine And Spirits

Responsibilities

Coordinate implementation of OFR Ops/CS strategy and plans in line with business strategy and requirements, corporate guidelines and policies

Monitor day-to-day operations of the team, prioritize and assign tasks to effectively utilize team’s resources, and meet work schedules and targets to provide ocean freight services for internal and external customers

Contribute to develop, maintain and achieve ocean freight productivity targets

Train and mentor team members on value added services such as heavy weight programs, usage of shippers owned containers, customs handling services, shipment value protection, thermal protection, baseloads and handling of adjacent commodities

Seek opportunities to expand business with new clients and continuously improve in-house customer services

Develop close business relationship with existing clients and achieve a desired level of customer retention

Keep track of account performances, prepare and provide monthly reports to management

Establish and develop business relationships with customers through regular customer visits

Contribute to development of shipping tenders and ensure on-time submission on relevant documents

Promptly respond to and redirect pricing enquiries from customers

Implement all facets of inbound and outbound documentation for all services

Contribute to processes and design systems to enhance service quality and alignment with company’s direction and long-term goals

Detect issues and opportunities, and implement improved practices for OFR Ops/CS focusing on increasing effectiveness and efficiency

Create and/or confirm transport orders, perform and optimize import logistics operations

Prepare, control, and distribute all required Import documents

Identify performance issues of stakeholders, and propose solutions to improve performance

Qualification

Import logisticsFreight forwardingBWS market knowledgeSales managementMS Office proficiencyAnalytical skillsCommunication skillsProblem-solving skillsNegotiation skillsTeam management