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Fishbowl · 1 day ago

IT Operations Specialist

Orem, UT

Full-time

Onsite

New Grad, Entry Level

Fishbowl is a company focused on providing a seamless IT environment for its employees. The IT Operations Specialist will be responsible for technical assistance, user onboarding/offboarding, system provisioning, and maintaining IT security and hardware inventory.

ManufacturingSaaSService IndustrySmall and Medium BusinessesSoftwareWarehousing

Responsibilities

Coordinate and facilitate the setup of new user accounts and profiles

Assist in providing training and orientation for new employees on IT systems and policies

Ensure the secure removal of access and data for departing employees

Configure, install, and deploy computer systems and software applications

Ensure that all systems are up-to-date with the latest software and security patches

Maintain a standard image for system deployment

Keep track of hardware assets, maintaining accurate records and documentation

Perform periodic hardware inventory audits

Assist in ordering and tracking IT equipment and accessories

Enforce and promote IT security policies and best practices

Monitor and respond to security incidents and threats as they arise

Collaborate with the IT team to implement security measures and updates

Troubleshoot and resolve hardware-related issues for end-users

Provide first-level support for printer, scanner, and other peripheral devices

Collaborate with IT specialists for more complex hardware problems

Set up and maintain audio-visual equipment for meetings and presentations

Address technical issues related to AV equipment promptly

Provide technical support for office equipment, such as copiers and fax machines

Address user inquiries and technical issues via phone, email, or in person

Provide remote support and guidance to employees for common software and hardware problems

Escalate complex issues to the appropriate IT team members and follow up to ensure resolution

Qualification

Technical support experienceOperating systems knowledgeIT security best practicesTroubleshooting skillsIT certificationsCustomer service skillsCommunication skillsTeamwork ability

Required

Proven experience in a technical support role or a related field

Familiarity with operating systems (Windows, macOS) and software applications

Strong troubleshooting and problem-solving skills

Knowledge of IT security best practices

Excellent communication and customer service skills

Ability to work effectively both independently and as part of a team

Preferred

IT certifications (e.g., CompTIA A+, ITIL) are a plus

Benefits

PTO

Health

Dental

Vision

Life

401K matching

And much more!

Company

Fishbowl

Fishbowl empowers small to midsize businesses to succeed by delivering AI-centric inventory and manufacturing solutions that help teams operate smarter, respond quicker, and unlock more reliable operations.

Founded in 2001