Sr. Dynamics 365 Sales & Service Architect (Product-Led, AI-Enabled) jobs in United States
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PROCAL TECHNOLOGIES ยท 8 hours ago

Sr. Dynamics 365 Sales & Service Architect (Product-Led, AI-Enabled)

positionMalvern, PA
timeContract
remoteHybrid
senioritySenior Level, Lead/Staff
date12+ years exp

PROCAL TECHNOLOGIES is seeking a Sr. Dynamics 365 Sales & Service Architect to lead enterprise architecture for Dynamics 365 Sales and Customer Service. The role focuses on maximizing out-of-the-box capabilities and embedding AI/Copilot to ensure scalable and high-performance solutions.

Big DataCloud ComputingConsultingInformation Technology
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H1B Sponsor Likelynote
Hiring Manager
Anwar M.
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Responsibilities

Design solutions leveraging native Dynamics 365 Sales & Service features: BPFs, SLAs, queues, routing, forecasting, relationship analytics, and knowledge management
Architect Dataverse data models and security (BUs, teams, hierarchy, FLS) aligned to enterprise compliance and scale
Identify and implement Copilot and AI use cases: agent assist, case summarization, next-best-action, sentiment, and intelligent routing
Define extensibility only where required using plug-ins, PCF, Azure Functions, Logic Apps, and Service Bus
Architect integrations using Dataverse APIs and Azure Integration Services with ERP and core LOB systems
Own ALM, CI/CD, solution strategy, and environment governance
Establish monitoring, telemetry, and incident response using App Insights and platform diagnostics
Act as technical authority, leading architecture reviews and mentoring architects and engineers

Qualification

Dynamics 365 Sales & ServiceDataverse architectureC#JavaScript/TypeScriptAI integrationCRM architectureALMCI/CDProduct capabilities knowledgePlatform diagnosticsRegulated environments experienceMB-600 / PL-600 certificationAZ-305 certificationMentoring

Required

12+ years in CRM / Microsoft Business Applications architecture, with deep hands-on experience in D365 Sales & Customer Service
Expert knowledge of product capabilities and configuration-led design
Strong Dataverse, SDK, plug-in pipeline, and security model expertise
Advanced C#, JavaScript/TypeScript, PCF, and Azure integration architecture
Proven experience driving platform adoption, reducing customizations, and enabling AI-driven productivity

Preferred

MB-600 / PL-600; AZ-305 preferred
Experience in regulated, high-volume enterprise environments

Company

PROCAL TECHNOLOGIES

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Procal Technologies is an information technology services and business applications consulting company.
dateFounded in 2007
location
Hillsborough, New Jersey, USA
people-size201-500 employees
web-link
https://www.procaltech.com

H1B Sponsorship

PROCAL TECHNOLOGIES has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (27)
2024 (31)
2023 (44)
2022 (46)
2021 (41)
2020 (103)

Funding

Current Stage
Growth Stage

Leadership Team

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Venkat Pasula
CEO
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Company data provided by crunchbase