Apply on Employer Site

MKS2 Technologies · 1 day ago

Systems Administrator

New Orleans, LA

Full-time

Onsite

Senior Level, Lead/Staff

$50K/yr - $55K/yr

8+ years exp

MKS2 Technologies, LLC is an award-winning high growth small business focused on providing innovative technology solutions in Cyber Security, Instructional Design, Software Engineering, and IT Support Services. The Systems Administrator will support the Department of Veterans' Affairs by managing IT systems, troubleshooting hardware and software issues, and ensuring optimal system performance.

Cyber SecurityInformation TechnologySoftware

Responsibilities

Performing installation, configuration, maintenance, testing and troubleshooting tasks in support of the IT customers

Frequently positioning self to set up and maintain computers and connect/pull cords from under desks and in server closets

Performing regular and repetitive unpacking, moving, and installation of IT equipment weighing up to 50 pounds (or greater with additional assistance)

Frequently traversing around large VA site campus while transporting equipment to various office buildings

Communicating directly with customers on site to diagnose and resolve customer related hardware/software issues utilizing the Service Now tool

Track and document all system changes, problems, issues, and work tasks within Service Now

Provisioning of newly procured endpoints to include desktops, laptops, printers, and mobile devices

Perform imaging, desktop support, adds/moves and changes

Installing OS Patch installation/patch removal (if applicable), OS upgrades and Commercially Available Off-the-Shelf (COTS) software

Providing user management account support where Elevated Privileges (EP) may be required

Performing software application installation and configuration based on change order instructions

Utilizing log data and system administration tools to diagnose system hardware and software problems, repair, and re-configure or replace defective system components as indicated

Performing system monitoring and analysis on assigned systems to discover risks and inadequacies, and provide recommendations on the need for expansion, enhancement, or revision

Utilizing Microsoft System Center Operations Manager (SCOM) and SCOM tools to troubleshoot performance issues and deploy software packages, to include Scripting, McAfee, and other VA standard tools

Performing inventory functions to include managing pagers and turn-ins including performing media sanitization, disposal and/or turn in of equipment

Performing routine audits of systems and software to determine utilization and adequacy for demand, and compliance with current hardware and software site license regulations and requirements

Performing general maintenance activities, printer deployment/repair, software installations, and equipment refreshes

May include occasionally pulling old cables from server room as needed

Performing asset management to include asset inventory, audit and tracking, asset administration and reporting, integrated IT asset portfolio, and history and forecasting, automating the asset management process, as necessary

Ability to work both independently and as part of a team to achieve successful results with minimal guidance

Qualification

System AdministrationTroubleshootingNetwork ManagementMicrosoft System Center Operations ManagerAsset ManagementCustomer CommunicationTeam Collaboration

Required

Experience in maintaining troubleshooting a wide variety of systems and networks to include high volume/high availability systems

Must have knowledge of debugging protocols and processes

Experience with conducting routine system administration tasks and logging data in system admin logs

Ability to troubleshoot problems and issues identified by customers and implement corrective actions

HS diploma or GED and 8+ years of experience with system administration or BS degree Computer Science, Electronics Engineering or other engineering or technical discipline and 2+ years of experience with system administration