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The Hanover Insurance Group · 10 hours ago

Intern - Casualty Claims Development Program

Itasca, IL

Internship

Onsite

Intern

The Hanover Insurance Group is a company committed to delivering on its promises and fostering an inclusive corporate culture. They are seeking exceptional college students for their Summer Internship Program in the Claims team, which provides opportunities for personal and professional growth while working on meaningful projects. Interns will develop foundational knowledge in claims handling and participate in a structured training program.

Insurance

No H1B

Responsibilities

Demonstrate foundational knowledge of claims handling and develops proficiency in performing standard tasks

Apply core concepts under supervision while building confidence and expertise in delivering high-quality claim outcomes

Contributes to a fair, timely, and efficient resolution process, supporting the organization’s commitment to service excellence

Handles assignments of minimal to moderate complexity within defined limits of authority

Exercises discretion and independent judgment in the investigation and resolution of claims

Possesses basic functional knowledge and skills acquired through formal study and/or on-the-job development

Analyzes, evaluates, and negotiates claims of varying complexity, ensuring compliance with policy terms and legal requirements

Identifies potentially suspicious or fraudulent claims and escalates appropriately

Participates in a structured training program to support professional development

May collaborate with the Special Investigations Unit (SIU) to resolve complex or questionable claims

Analytical Reasoning: Identifies problems, gathers relevant data, and develops effective solutions

Customer Centricity: Prioritizes customer needs, builds trust, and delivers exceptional service

Digital Fluency: Leverages technology to access, evaluate, and communicate information efficiently

Persuasion and Influence: Uses interpersonal skills to gain support and reach mutually beneficial outcomes

Professional Insurance Acumen: Applies growing technical knowledge to address challenges and adapt to industry trends

Planning and Execution: Effectively plans, prioritizes, and manages time and resources to meet goals

Qualification

Claims handling knowledgeAnalytical reasoningCustomer centricityDigital fluencyProfessional insurance acumenMultitaskingCommunication skillsCritical thinkingTime management