Technical Support Specialist Tier 2 jobs in United States
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DatabaseUSA ยท 8 hours ago

Technical Support Specialist Tier 2

positionDayton, OH
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date1+ years exp

DatabaseUSA is a high-volume email marketing service provider that helps clients send millions of messages daily. They are seeking a Tier 2 Technical Support Specialist to ensure the smooth operation of their systems, combining database administration, email system operations, and client services.

Data MiningDatabaseDirect MarketingEmail MarketingLead Generation

Responsibilities

Manage and assist with Microsoft SQL Server environments
Run reporting queries for customers and support staff
Troubleshoot and resolve database issues in production and test environments
Serve as an escalated point of contact for client requests and technical support tickets
Coordinate with internal teams to resolve issues related to deliverability, list management, and platform usage
Test and validate changes, patches, and system updates
Document support processes and maintain operational runbooks
Help manage email delivery platforms hosted on Linux servers across multiple cloud providers
Troubleshoot DNS and delivery issues for users
Monitor deliverability, bounce handling, and abuse/spam complaints
Help with managing servers within an Amazon Web Services environment
Ensure uptime and smooth operation of in-house .NET applications (no development required, but operational oversight expected)

Qualification

Microsoft SQL ServerLinux server administrationEmail systems operationsAWSClient services managementT-SQLSMTPAPIDNS recordsHTMLCSSTroubleshooting skills

Required

1-2+ years of SQL Server experience (administration basics and T-SQL knowledge)
Familiarity with Linux server administration in cloud hosting environments
Familiarity with email related components such as SMTP, API, and DNS records
Experience managing client services/support operations (ticketing systems, client communications)
Experience with cloud services providers (AWS and remote server providers)
Knowledge of basic HTML and CSS
Strong troubleshooting and problem-solving skills
Willingness to learn and develop skills in database and server administration; use of SQL; and bulk email sending best practices

Company

DatabaseUSA

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A leading provider of full-service database and data enhancement solutions with detailed information on over 15 Million Businesses and over 270 Million Consumers.
dateFounded in 2010
location
Omaha, Nebraska, USA
people-size51-200 employees
web-link
https://databaseusa.com

Funding

Current Stage
Growth Stage

Recent News

EIN Presswire
DatabaseUSA Launches PersonaMAX: Bridging Business and Consumer Data for Omnichannel Marketing
2025-11-18
Company data provided by crunchbase