Compucom Staffing ยท 3 days ago
Desktop Support Technician
Anaheim, CA
Full-time
Onsite
Entry Level
$21/hr - $30.80/hr
2+ years expCompucom Staffing is seeking a qualified Desktop Support Technician to join their team onsite in Anaheim, CA. This role involves providing hands-on technical support for business end users in a Windows-based environment, ensuring a high-quality customer experience while managing various endpoint devices and workplace technologies.
ConsultingDeliveryInformation TechnologyStaffing Agency
No H1B
Responsibilities
Provide onsite desktop support for end users across Windows laptops and desktop PCs
Troubleshoot hardware, software, and application usage issues; resolve incidents and fulfill service requests
Perform new hire onboarding setups (device provisioning, account/access coordination, baseline application configuration)
Execute termination and offboarding activities (device returns, access removal coordination, asset updates)
Provision and deprovision phone system users and extensions as requested
Support security badge access systems (access requests, updates, deactivations, basic troubleshooting)
Configure and support multi-factor authentication (2FA/MFA) for authorized users
Assist with remote access requests and connectivity troubleshooting (VPN/remote tools, access validation)
Provide 'remote hands' support in the server room for system and network administrators (e.g., patching, cabling, power cycles, basic rack/labeling tasks)
Work within a ticketing system to document work performed, update status, and meet SLAs
Contribute to and maintain technical documentation and knowledgebase articles
Qualification
Required
Minimum 2+ years of desktop support or service desk experience in a business environment (onsite preferred)
Strong Windows 10/11 troubleshooting skills (hardware, drivers, profiles, printers, core applications)
Experience with endpoint provisioning and user lifecycle support (onboarding/offboarding)
Familiarity with MFA/2FA enrollment and remote access support
Comfortable working with ticketing systems and documentation / knowledgebase practices
Professional communication skills and a customer-service mindset
Ability to work independently onsite and coordinate effectively with remote teams
Preferred
Experience with Microsoft 365 apps and basic identity / access concepts (e.g., password resets, group membership, access requests)
Exposure to phone system administration and / or physical access / badge systems
Basic understanding of networking fundamentals (DHCP, DNS, Wi-Fi troubleshooting)
Prior experience supporting in a server room or data closet environment
Benefits
Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
Disability plans
Employee Assistance Program
Paid holidays (up to 6 days annually)
Paid time off (minimum of 10 days annually)
Paid parental leave (minimum of 10 days annually)
401(k)
FSA/HSA pre-tax benefits
Company
Compucom Staffing
Our mission is to provide exceptional IT talent and scalable staffing solutions that enable our clients to be more agile and productive.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase