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Fronius USA · 22 hours ago

System Engineer

Portage, IN

Full-time

Hybrid

Mid Level

Fronius USA is a leader in welding technology, seeking a System Engineer to implement their sales strategy and support the sales process with in-depth knowledge of Fronius equipment. The role involves providing technical support, customer guidance, and promoting the Fronius brand to increase market share in the welding industry.

ElectronicsEnergyHardwareManufacturingRenewable Energy

Responsibilities

Supports all aspects of Fronius welding technology and equipment

Works independently with existing and prospect customers, providing guidance and support on Fronius Perfect Welding products

Supports the sales process with configurations for robotic/automated/manual welding systems

Organizes and executes products and configurations prior to and during production start-up at customer location

Evaluates client needs to offer products, services, upgrades and overall solutions to their welding challenges

Provides e-mail and telephone support for routine and complex queries/problems

Understands customer needs and provides suggestions, both verbal and written, for needed spare parts as well as other materials to be stocked by customer

Provides customer support: product availability, pricing, quotes, special situations, information for bids, equipment documentation, installations, and equipment troubleshooting

Records all customer related activity in CRM platform

Programs, troubleshoots, and tests automated systems such as robotics and hard automation

Performs/supports installations, commissioning, training at client locations for manual/robotic/automated systems

Creates and customizes training documents for new and existing customers

Designs and conducts trainings and events for Fronius regional teams and clients

Participates in trade fairs and provides product and technical guidance and support at regional and national events

Provides technical support for the introduction of products/systems/processes into the market

Forwards feedback about the technical aspects of the market, competition and products to TSI (Technical Support International)

Leads and supports initiation of modifications/further development of Fronius products

Facilitates and leads feasibility studies

Deals with challenges and promotes teamwork practices to achieve established goals and objectives effectively and positively

Manages executive, mid-management and technical decision makers within a single organization

All other duties as assigned by management

Qualification

Fronius equipment knowledgeRobot programming/integrationElectrical technology/engineeringMS OutlookExcelWordPowerPointMulti-taskSpanishGerman knowledgeCommunication skillsProblem-solving skillsTeam collaboration