The Jewish Museum · 1 day ago
Visitor Experience Assistant
New York, NY
Part-time
Onsite
New Grad, Entry Level
$23/hr - $23/hrThe Jewish Museum serves people of all religious, cultural, and ethnic backgrounds through world-class exhibitions. They are seeking a Visitor Experience Assistant to provide visitors with a positive and welcoming experience through courteous and efficient customer service.
AssociationNon Profit
Responsibilities
Act as an ambassador to the museum, greeting all visitors in a warm and respectful manner, and delivering a customer experience aligned with the museum’s brand and core messaging and ensuring all programs, exhibitions, and services are properly communicated to visitors. Adhere to outlined training materials and steps of service
Work closely with the Membership and Marketing departments to achieve monthly sales goals, including upselling visitors to become members, and upgrading and renewing existing members
Participate in day to day management of cash drawers, including financial reconciliations and reporting
Attend periodic trainings on Museum standards and protocols (e.g. security, accessibility); responsible for upholding these standards as part of daily duties
Maintain proper appearance of the front desk and manage visitor materials, including replenishing printed materials throughout the building and maintaining mobile tour devices
Partner effectively with colleagues in other departments, including Security, Retail, and Operations, to provide a consistent visitor experience
Handle visitor concerns, comments, and complaints in a highly respectful and diplomatic manner
Evaluate visitor experience and make recommended changes as needed
Potential to be cross-trained in expanded functions within the division, including work with group tour sales, outreach, and retail
Qualification
Required
Naturally outgoing and positive demeanor
Experience in and enjoyment of customer-facing roles, such as retail or hospitality
Highly developed interpersonal skills; adept team player
Able to report to duty during inclement weather to maintain the Museum's operations
Strong interest in art and Jewish culture a plus
Computer savvy; able to learn new technologies quickly; prior experience with POS systems a plus
Ability to sit and stand for extended long periods of time
Weekend and evening availability required
Preferred
Proficiency in foreign languages preferred (priority given to fluency in Spanish, French, Hebrew, and Russian)
Company
The Jewish Museum
Welcome to the Jewish Museum, a museum on New York City’s Museum Mile at the intersection of art and Jewish culture for people of all backgrounds.
Founded in 1904
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Margaret Schramm Horn
Chief Operating Officer
Katie Hollander
Chief Development Officer
Recent News
2025-12-09
2025-07-30
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