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AMERICAN SYSTEMS · 17 hours ago

Network Administrator Lead

Phoenix, AZ

Full-time

Onsite

Senior Level

$110K/yr - $156K/yr

5+ years exp

AMERICAN SYSTEMS is a dynamic organization dedicated to innovation and customer success, now hiring for the position of Network Administrator Lead. The role involves leading a team of Network Administrators, overseeing enterprise network systems, and ensuring compliance with regulatory and security standards while managing daily operations and incident response.

GovernmentInformation Technology

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Lead and manage a team of NOC personnel, including task oversight, timesheet approval, performance reviews, etc

Facilitate the weekly Network Operations meeting; review prior outages, upcoming maintenance, departmental incidents, and ensure items are captured in calendars and reports

Serve as Deputy ITOC Manager, participating in the on-call rotation and managing major IT incidents and daily operations calls when required

Oversee the installation, configuration, troubleshooting, and lifecycle management of network infrastructure (routers, switches, firewalls, DNS, DHCP, VPN, VLAN, Wi-Fi)

Monitor and respond to network alerts, ensure incidents are accurately documented, and maintain up-to-date communications in Teams and stakeholder channels

Maintain network compliance through proper configuration, patching, change management, and adherence to security and regulatory standards

Analyze and report on network KPIs, author the monthly outage report, and present NOC performance in contract leadership briefings

Reassign incidents from the self-service dashboard to appropriate teams (NetOps, NetSec, NetMgt), and review firewall RITMs and overdue change requests

Perform scheduled administrative duties such as bi-monthly guest Wi-Fi password updates and annual accomplishments presentations

Collaborate with internal teams and customer leadership to ensure alignment on network health, operations planning, and incident response

Qualification

Network operations experienceCisco equipment managementTeam leadership experienceNetwork design documentationRouting protocols knowledgeNetwork security knowledgeCoordination skillsProblem-solving skillsCommunication skillsDocumentation skills

Required

As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C), Epsilon will not consider candidates for this position who do not meet the aforementioned conditions

Must be able to pass federal background investigation and obtain a Public Trust

Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)

5+ years of experience in network operations or infrastructure support

2+ years in a team leadership or management role

Experience, education, or training in installing, configuring, and maintaining Cisco network and/or security equipment

Proficiency in network design documentation using Visio and Microsoft Office applications

Strong problem-solving skills and ability to analyze and recognize solutions

Knowledge of networking concepts, principles, and practices

Experience with BGP, OSPF, and EIGRP routing protocols

Familiarity with MPLS networks

Ability to interpret and analyze packet captures, OSI model, cable plant systems, and data center architecture

Experience with tools such as cable analyzers, SolarWinds Orion, Live Action, and Cisco Prime Infrastructure