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PIMCO · 8 hours ago

MS Teams Administrator

Austin, TX

Full-time

Onsite

Mid, Senior Level

$100K/yr - $135K/yr

5+ years exp

PIMCO is a leading global asset management firm with over 3,000 employees across 20 offices in 15 countries. The MS Teams Administrator role focuses on providing personalized service to end users while managing enterprise collaboration platforms, particularly Microsoft Teams, and ensuring optimal user experience and system reliability.

BankingCrowdfundingFinancial ServicesVenture Capital

H1B Sponsor Likely

Responsibilities

Serve as the subject matter expert (SME) for Microsoft Teams, overseeing deployment, configuration, and ongoing management of Teams across the enterprise

Manage Teams Rooms systems, including hardware integration, software updates, and troubleshooting for conference rooms

Administer Teams Phone System, including call routing, number assignment, voicemail, and integration with PSTN and third-party telephony providers

Oversee Teams chat management, including security policies, retention, compliance, and user support

Monitor Teams usage, performance, and analytics to ensure optimal user experience and system reliability

Implement and maintain Teams governance, security, and compliance policies in alignment with organizational standards

Coordinate with Microsoft and certified vendors for escalations, updates, and advanced troubleshooting

Perform daily quality assurance activities to ensure uptime and standardization across all collaboration platforms

Manage complex escalations and provide expert troubleshooting for video, A/V, and unified communications environments

Oversee Telemedia video projects, including documentation, scheduling, and stakeholder communication

Maintain thorough understanding of associated products, including Zoom, Cisco Webex, and streaming applications

Facilitate training sessions for team members and end users on collaboration tools and best practices

Regularly inspect conference rooms and A/V environments to ensure compliance with Telemedia standards

Support network troubleshooting, including Cisco routers/switches (Layer 2 & 3), firewall basics, and wireless protocols

Manage service requests, incidents, and projects using ServiceNow and Jira

Qualification

Microsoft Teams AdministrationA/VVideo ConferencingNetworking KnowledgeMicrosoft M365 CertificationPowerShell ScriptingCisco Unified CommunicationsServiceNow ProficiencyApplication Deployment ManagementCustomer Service SkillsOrganizational SkillsTime ManagementCommunication Skills

Required

Bachelor's degree in Computer Science, Electronics, Telecommunications, or related field

Minimum 5 years' experience in enterprise collaboration environments, with direct experience managing Microsoft Teams deployments for conference rooms, phones, and chat

Microsoft M365 Teams Administrator Certified Engineer (MS-700) or equivalent certification

Strong working knowledge of A/V, video conferencing (Cisco), networking, and unified collaboration system technologies

Excellent analytical and technical troubleshooting skills

Experience with Cisco Unified Communications Manager 11.x or above

Proficiency in Microsoft Office, Lucid Charts, ServiceNow, and other productivity tools

Preferred

Experience with Teams API integration for automation, reporting, and custom workflows

Understanding of Citrix VDI environments

Experience in application software deployment management

Proficiency in PowerShell scripting for Teams administration, automation, and bulk management tasks

CCNA or higher (Route Switch and/or Collaboration)

CTS certification

Experience with VMWare and virtualization technologies

Benefits

Medical, dental, and vision coverage

Life insurance and travel coverage

401(k) (defined contribution) retirement savings, retirement plan, pension contribution from your first day of employment

Work/life programs such as flexible work arrangements, parental leave and support, employee assistance plan, commuter benefits, health club discounts, and educational/CFA certification reimbursement programs

Community involvement opportunities with The PIMCO Foundation in each PIMCO office

Company

PIMCO

Glassdoor3.7

PIMCO, a global investment solutions provider that manages investments for public and private pension and retirement plans and other assets.

Founded in 1971

Newport Beach, California, USA

1001-5000 employees

http://www.pimco.com

H1B Sponsorship

PIMCO has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (109)

2024 (101)

2023 (120)

2022 (149)

2021 (90)

2020 (69)