ServiceNow · 4 days ago
Sr Advisory Solution Architect - Retail
Atlanta, GA
Full-time
Hybrid
Senior Level, Lead/Staff
15+ years expServiceNow is a global market leader in innovative AI-enhanced technology, and they are seeking a Retail Enterprise Architect to join their team. The role focuses on building credibility with technical leaders in retail by developing cross-functional strategies and solutions, providing architectural guidance, and ensuring the integrity of proposed solutions.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Engage with customer executives to identify pain points and translate them into scalable, robust, and secure ServiceNow solutions
Work with a wide variety of customers, colleagues and partners to help them understand the power of the ServiceNow platform and the potential opportunities of the future of work
Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including; IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions
Understand the Retail business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape
Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels
Work with architecture development methods, modelling approaches and architecture patterns for integration
Interact at multiple levels within a customer account (CXOs, SVPs, Directors, Enterprise Architects, Technical Architects, Domain Architects) and maintain these relationships throughout their customer journey
Provide thought leadership and collaborate with internal ServiceNow business units
Identify, lead and contribute to the creation of best practices, industry assets, reference architectures, etc
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
15+ years of Retail IT experience, including 10+ years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery-focused role
5+ years experience working with or implementing ServiceNow solutions
Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment, presenting architecture concepts, designs, and goals to technology leaders and partners
Expertise designing, implementing, and managing advanced architectures in an application domain and integrating multiple systems or platforms
Experience and understanding of multiple technical domains - application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc
Familiarity with common Enterprise and Industry Architecture frameworks such as TOGAF, Zachman, IT4IT, BIAN, TMForum, etc
Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals
Experience integrating AI into workflows and decision-making processes
Proficiency in designing and implementing scalable, secure, and robust IT solutions
Excellent communication and executive engagement skills
Ability to simplify complex concepts into compelling solution designs
Strong problem-solving skills and the ability to think strategically
Proven ability to lead and mentor technical teams, fostering a culture of continuous improvement and technical excellence
Up-to-date with emerging technology trends and developments, providing innovative solutions that enhance business processes and drive growth. An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right, to invest time and energy in the right areas
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
Crowdfund Insider
2026-01-17
2026-01-16
Company data provided by crunchbase